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Service Level Agreement


Our Service Level Agreement (SLA) describes the services we provide, how the services are performed, and the responsibilities and expectations for our staff and the customers we serve. Visit these links for the full details:

Procurement Processing Baseline Timeframes


The following numbers are based on finished procurements that started in 2024. 2025 data isn’t included because many of those procurements aren’t done yet:


table of procurement types and baseline average processing times    graph that shows procurement types and average processing times
















Metrics



service level agreement performance metrics for 2025