Contacts

​​​​​Long-Term Care Community Nursing Services Program​

500 Summer Street NE
Salem OR 97301

APD Central Email: LTC.NSG@dhsoha.state.or.us
ODDS Central Email: ODDS.RNsupport@dhsoha.state.or.us
Phone: 1-800-282-8096
Fax: 503-945-5798     


LTCCN Contract Questions

Sarah Hansen, Contract Administrator
sarah.l.hansen@dhsoha.state.or.us

Trevin Butler, APD Central Delivery Supports Manager 
trevin.butler@dhsoha.state.or.us


For questions regarding LTCCN program policy or rules for providers serving consumers with intellectual/developmental disabilities

Ken Ralph, Program Analyst
ken.j.ralph@dhsoha.state.or.us

Caitlin Shockley, Program Manager for ODDS Policy Unit 



Delegation consultation, delegation self-study

​Deborah Cateora (APD)
deborah.cateora@dhsoha.state.or.us


Aging and People with Disabilities local offices  

Directory of offices by city

Contact case manager or manager for:

  • Question or concerns regarding a specific client and or their caregivers.
  • Problems with prior authorization or claims that have not been resolved by first contact with Medicaid Provider Services Unit.
  • Reporting abuse, health or safety concerns. 

Office of Developmental Disability Services (ODDS) local offices and Brokerages

Contact service coordinator/personal agent or manager for:

  • Question or concerns regarding a specific client and or their caregivers.
  • Problems with prior authorization that may need to be resolved at the local office level. For all other issues related to prior authorization or claims, provider should contact the Medicaid Provider Services Unit. Reporting abuse, health or safety concerns.

Oregon Health Authority Medicaid Provider Information Health Services (formerly DMAP)

Medicaid Provider Services Unit

  • First stop for any problems related to billing or claims.

  • Call or email help line for problems related to claims, billing, prior authorization. Always provide NPI/provider number, client Medicaid number and date of service.

For questions: 
Phone: 800-336-6016, or
Email: dmap.providerservices@dhsoha.state.or.us

Medicaid Provider Enrollment Unit

Phone: 800-422-5047

For questions regarding abuse and neglect

Oregon Abuse Reporting Hotline: 855-503-SAFE (7233)

How to report abuse and neglect​


For questions regard​ing nursing practice including delegation

Oregon State Board of Nursing​ ​​​

Questions related to scope of practice and compliance with OSBN rules should be directed to: 
Ask a Scope-of-Practice Question​​​​​​