Long-term Care Community Nursing Program Contacts

LTCCN services program

500 Summer St NE
Salem, OR 97301

Phone: 800-282-8096
Fax: 503-945-5798

Sarah Hansen, Contract Administrator
sarah.l.hansen@odhs.oregon.gov

Trevin Butler, APD Central Delivery Supports Manager
trevin.butler@odhs.oregon.gov

Contact case manager or manager for:

Questions or concerns regarding specific client or their caregiver(s)
Problems with prior authorizations or claims that have not been resolved by first contact with the Medicaid Provider Services Unit
Concerns about abuse, health or safety

Caitlyn Shockley, ODDS Policy Unit Manager
caitlin.shockley@odhs.oregon.gov

Contact service coordinator/personal agent or manager for:

Questions or concerns regarding specific client or their caregiver(s)
Problems with prior authorizations or claims that may need to be resolved at the local office level

For all other issues related to prior authorizations or claims, provider should contact with the Medicaid Provider Services Unit

For billing and claims-related issues
Call or email helpline for problems related to claims, billing, prior authorization
Always provide NPI/provider number, client medicaid number and date of service

Call 800-422-5047

Call 855-503-SAFE (7233) to report abuse or neglect.

Questions about scope-of-practice and compliance with OBSN rules should be sent to obsn.practicequestion@odhsoha.oregon.gov.