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Frances Online FAQs





Frances Online Employer Portal FAQs




Need to add, assign, or request access in Frances Online to see and respond to Paid Leave Oregon benefits information? Choose your current Frances Online account type from the list below.

I am an employer or an administrator of an existing Frances Online account and I want to add benefits access to my account

Log into your Frances Online account

  • On the homepage, select the Manage My Profile and select the More tab
  • On the Access Management panel select Manage My Access 
  • On the Contributions row, select Type of Access and Change
  • Select the Type of Access drop down menu and choose the type of access you would like to have: Benefit and Tax Access or Benefit Access.
    • Benefit Access: access to employers benefits information
    • Benefit and Tax Access: access to employer benefits and tax information with the ability to file and pay​​​​

I am an employer or administrator of an existing Frances Online account and I want to assign benefits access to someone else who has an existing log-on

Log into your Frances Online​ account

  • On the homepage, select the I Want To... tab
  • On the Access Management panel, select Manage My Users, then select the email address of the person whom you'd like to assign access to
  • In the upper right side of the screen, select Manage Account Access
  • Under the Contributions section select the Grant Access hyperlink
  • Select the Type of Access drop down menu and select the type of access you would like to have: Benefit and Tax Access or Benefit Access
    • Benefit Access: access to employers benefits information
    • Benefit and Tax Access: access to employer benefits and tax information with the ability to file and pay​
  • If you would like the web logon to only have benefits access for a specific period, select the Periods Logon Has Access To drop down menu and select one of the options
    • Periods from a specific date: enter the date of the starting period
    • Periods within a date range: enter the To and From dates
You will see the type of access you selected for the user displayed. ​​


I am an empoyer or administrator of an existing Frances Online account and I want to assign benefits access to someone else who does not have an existing log-on

Log into your Frances Online account

  • On the homepage, select the I Want To... tab
  • On the Access Management panel, select Add a New Logon
  • Enter logon details including email, name, access type, (Access Type)
    • Account Manager Tax Access: Access to employer tax information. 
    • Administrator: Access to specific accounts associated to the customer. Can add and manage access for all other Web Logons. 
    • View Access: Can view customer and account information.) and access level (choose benefits access or benefits and tax access)
  • On the Account Access panel, for the corresponding BIN, select the access level
    • Benefit Access: access to employers benefits information
    • Benefit and Tax Access: access to employer benefits and tax information with the ability to file and pay
  • Select ​Submit​
I am a TPA with an existing Frances Online account and I want to add benefit access to view and respond to Paid Leave claim information on behalf of my client

​To add benefits access for your client(s) you will need a Paid Leave Oregon benefit letter ID.​

  • Log into your Frances Online account
  • On the homepage, select Work With My Clients 
  • Select the BIN hyperlink of the client you need benefits access for
  • On the Questionnaire panel select Register For Benefits Access
  • Enter the benefit letter ID and select submit.

You will have access to view letters and respond to questionnaires related to Paid Leave benefits for this employer.​​​

I am a TPA without an existing Frances Online account and I want to add benefit access to view and respond to Paid Leave claim information on behalf of my client

​You will need to register for an account in Frances Online, associate it with your client(s), and enter a benefit letter ID.

  • Go to Frances.oregon.gov​
  • On the Third Party Administrator panel select Sign Up for Third Party Administrator Access
  • Follow the prompts to register
  • Once you are registered, logon to Frances Online
  • Select Add New Clients To My Business
  • Complete the Add Client Accounts process, review the information, and select Submit
  • On the homepage, select Work With My Clients
  • Select the BIN hyperlink of the client whose benefits information you would like to see
  • On the Questionnaires panel select Register For Benefits Access, ​enter the benefit letter ID and select submit
You will have access to view letters and respond to questionnaires related to Paid Leave benefits for this employer.​

I am a TPA with an existing Frances Online account and I want to add a client to view and respond to Paid Leave claim information on their beha

To add benefits access for your client(s) you will need a Paid Leave benefits letter ID

  • Log in to your Frances Online​​ account
  • On the homepage, select Add New Client Accounts To My Business
  • Complete the Add Client Accounts process.
  • On the homepage, select Work With My Clients
  • Select the BIN hyperlink of the client you need benefits access to
  • On the Questionnaires panel select Register For Benefits Access
  • Enter the benefit letter ID and select Submit.
You will have access to view letters and respond to questionnaires related to Paid Leave Benefits for this employer.



Find answers to other payroll filing and employer and Third Party Administrator account management questions below.

How do I create an account in Frances Online?

Go to frances.oregon.gov. In the Sign Up For Employer Access panel, select Sign Up For Online Access. 


​You will need a Federal Employer Identification Number (FEIN) and a Business Identification Number (BIN).

If you have payroll report data, you will enter it to verify your account and gain instant access.​ 

If you do not know the payroll information or have never filed before, you can request a verification letter from us and use it to create your Frances Online account. ​

You will need a minimum of 14 characters for the password. This includes at least one uppercase letter, one lowercase letter, one number, and one special character. ​Our system uses two-step authentication.​

How do I view information and requests I've entered in Frances Online?

​​​To view past submissions to Frances Online, go to the "I Want To…" tab and select “Search Submissions” from the Submissions section. Submissions can include anything from applying for an Equivalent Plan, changing your address, filing a payroll report, or saving a report in progress. ​

How can I change who has access to my Frances Online accounts?

​​Find "Access Management" in Frances Online by going to the "I Want To…" tab. At the bottom, you will see a section called, "Access Management." Here you can choose “Add a New Logon” to give your staff members access, and “Manage My Users,” to manage the logins you already have for your staff. You can also “View Access” for current staff and “Gain Access to My Other Accounts.” 

Where can I learn more about Paid Leave Oregon?

​​​​​​Visit Paid Leave Oregon​ to learn about the new program and requirements for employers. The Employer Toolkit​​ includes basic downloadable resources and links to help employers get started.​

How do I register for Paid Leave Oregon?

​​​​​You will use Frances Online​ to file your payroll report, including your contributions for Paid Leave Oregon. If you already have an account in Frances Online, you do not need to create a new one. If you do not have an account, you can easily create your account​​ now. ​

How do I report if I have and equivalent plan?

​​​You still need to include the subject wages for Paid Leave Oregon, but enter "0" in the payroll report field. Do not leave this field blank if you are subject to paid leave and have an equivalent plan.

What form should I use to report Paid Leave Oregon contributions?

​You do not need a separate form to report Paid Leave Oregon contributions. You will report your contributions through Frances Online or by using the updated paper Form OQ (Quarterly Employer Tax Report) and Form 132 (Oregon Employee Detail Report). Get updated forms​

How do I make a payment in Frances Online?

You can pay your taxes when you file your payroll reports through Frances’ direct connection to Revenue Online​. On the confirmation screen select Make a Payment with DOR. Choose your payment method. Enter your payment information and submit. 

How do I make another type of payment?
  • ​Sign in to your Frances Online accoun​t
  • Under the Home tab, in the Wages and Contributions panel, choose the type of payment you want to make.
    • ​"Pay Outstanding Balance" - payment toward your account
    • "Pay Something Else" - payment toward an Assessment Notice, payment plan, or collection
    • ​​"View and File Payroll Reports" - payment toward a specific period (after selecting the Periods tab)​
  • On the Account Payment in Progress panel, select your preferred payment option by choosing to Pay by ACH or Pay by Credit Card and select Next. 
  • Confirm if you want to pay the full amount or a portion.
  • Select Proceed to Payment to continue.  
  • Note: Do NOT select Next or you will receive an error message. 
  • Select Pay by ACH or Pay by Credit Card and select Next.​​​
How do I view payments on Frances Online?

To view your payments online, go to Frances Online 

Go to the Home tab
  • Select the “View and File Payroll Reports” hyperlink from the Wages and Contributions panel
  • Select the “Periods” tab
  • ​Select a period from the Period column
​If a payment was made prior to Frances (Sept. 6, 2022), the credit will only display in the Summary panel. Otherwise, a credit will display in the Summary panel and additional details will display in the Period Activity panel. As a note, only employers are able to view their payments at this time.  ​​

How do I print my payroll reports?

To print a payroll report submitted through Frances Online, select the “Printable View” button from the confirmation screen upon submission. 

To access a printable view if you’ve already closed the confirmation screen:  ​

​Go to the Home tab.
  • Select the “View and File Payroll Reports” hyperlink from the Wages and Contributions panel.  
  • Select the “View or Amend Payroll Report” hyperlink for the appropriate period from the Payroll Reports tab.
  • Select the “Print” hyperlink from the top-right corner of the screen.​​​

How is using Frances online better than filling by paper?

​Frances Online provides access to the information that matters to you, your business, and your clients. 

​Benefits
  • No software installation needed
  • Available anywhere you can access the internet
  • Pre-filled tax rates
  • Access 24/7
  • Available to Windows and Mac users​​

Features
  • Pay the Oregon Department of Revenue through Frances’ direct connection to Revenue Online​​
  • File amendments electronically
  • File domestic reports electronically
  • Immediate filing confirmation

What was the reporting system before Frances Online?

​​​​​​The Oregon Payroll Reporting System (OPRS) was the previous payroll reporting system, and the Employer Account Access (EAA) was the previous payroll informational system.​​

What tax programs does Frances Online support?

​You can file the following payroll tax programs using Frances Online:

  • Unemployment Tax
  • Paid Leave Oregon
  • Workers' Benefit Fund (WBF)
  • State Withholding Tax
  • Tri-Met Transit Tax 
  • Lane Transit Tax 
  • Statewide Transit Tax (STT)​​​

What is the difference between entering a zero or a blank in a payroll report field?

​​​​​Zeros and blanks have two different values in payroll reporting. Entering a zero value means you are subject to the tax, but you did not have payroll for that program. A blank means you are not subject to the tax. Frances will give you an error message when you submit your report if you enter a zero when you are not subject to the program.  

I'm a TPA. Why can't I see all the client's reports I uploaded?

​​​​The system allows you to customize your client’s accounts with those you work with most frequently. To view a specific client’s account, enter their BIN into the search field. After you've worked in a client account, they will be added to your custom view. ​

Can I use old specifications to file in Frances online?

No, Frances Online will not accept old ​file specifications. You will see an error message if you upload files using the old specifications. You can find the updated specifications and examples on our Resources​​ page.​

Can I use Frances Online if I do not have a tax preparer license

You do not need a tax preparer license to use Frances Online.

Can I pay my past due balance without logging in to Frances Online?

​If you received a Notice of Assessment or Statement of Account and you want to make a payment on your past due balance, you can pay without logging in. ​

To pay without logging in, you will need the following information: ​
  • Bank account details or credit card information
  • Voucher ID from the assessment notice or statement of account you want to pay ​


Why did we name our new system Frances?

​​​​​​Frances Perkins was President Franklin Delano Roosevelt's Secretary of Labor and the first woman to serve as cabinet secretary. She was the driving force behind the New Deal and a leading worker's rights advocate. Frances Online serves as her namesake — her life and career embody the mission and vision of the work we do every day at the Oregon Employment Department.​​​