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Customer Information and Records Requests

How to request Unemployment Insurance records, Paid Leave Records, Employment Services records, or public records. 






​You can do this yourself. Sign up for a Frances Online account if you don't already have one. Once you are logged in, you can find:

  1. Payment History;
  2. Letters that were sent to you;
  3. Electronic Messages (web notices); and
  4. Items you have submitted to the Unemployment Insurance (UI) Program:
    1. Weekly claims submissions;
    2. Payment method change submissions;
    3. Overpayment waiver submissions;
    4. Initial claim filing submissions;
    5. Questionnaire submissions;

For Individuals & Employers: If you want or need OED to send you the records instead, please fax your written request or mail it to the location in the “contact" section below:

For Third Parties: If you would like to authorize OED to give your records to someone else (a third party), please complete OED's release form ('release'): 

Once the release is completed and witnessed/notarized, the third party must submit the release with a written request for your records to the UI contact in the section below.

Please note: the easiest and fastest way for a third party to get your records is to get the records yourself via the online methods above and then give those records to the third party.

Contact:

Mail: Oregon Employment Department

Attn: Custodian of Records

875 Union St. NE

Salem, OR 97311

Fax: (503) 947-3010.

Laws and Rules that may Apply: ORS 657.665; OAR 471-010-0105


​You can do this yourself. Sign up for a Frances account if you don't already have one. Once you are logged in, you can find:

  1. Payment History;
  2. Letters that were sent to you;
  3. Electronic Messages (web notices) that were sent to you; and
  4. Items you submitted to the Paid Leave Program:
    1. Weekly claims submissions;
    2. Payment method change submissions;
    3. Overpayment waiver submissions;
    4. Initial claim filing submissions;
    5. Questionnaire submissions.
    6. Designated Representative Submissions

For Individuals & Employers: If you want or need OED to send your records instead, please send your request to the email address in the 'contact' section below:

For Third Parties: If you would like to authorize OED to give your records to someone else (a third party), please complete OED's release form ('release'): 

​Once the release is completed and witnessed/notarized, the third party must submit the release with a written request for your records to the email address in the section below.

​Please note: the easiest and fastest way for a third party to get your records is to get the records yourself via the online methods above and then give those records to the third party.

Contact: OED_PAIDLEAVE_REQUEST_FOR_INFORMATION@employ.oregon.gov

Laws and Rules that may Apply: ORS 657B.400; OAR 471-070-0930


​If you are registered in the agency's labor exchange system as an individual or an employer, you may be able to access the following information yourself by logging in online:

Individuals:

  • Work history & education, if entered
  • Job Notifications and referrals, if received

Employers:

  • Job Listings entered
  • Job Referrals & associated job seeker contact information

For Individuals & Employers: If you want or need OED to send your records instead, please contact your local WorkSource Oregon (WSO) office. Locations and contact information can be found here: https://www.worksourceoregon.org/contact

For Third Parties: If you would like to authorize OED to give your records to someone else (a third party), please complete OED's release form ('release'): 

Once the release is completed and witnessed/notarized, the third party must submit the release with a written request to your local WorkSource office. Locations and contact information can be found here: https://www.worksourceoregon.org/contact

​Please note: the easiest and fastest way for a third party to get your records is to get the records yourself via the online methods above and then give those records to the third party.

Laws and Rules that may Apply: ORS 657.665; OAR 471-010-0105


If you want to authorize OED to release your records to someone else (a third party), please fill out OED's release form (Form 1826) and have the third party include it with their request for your records. This form is included below, along with sample forms to help you fill it out, and instructions for submitting it with a request for your records.


​Submit your public record request through our online Public Records Request System. 

Under Oregon Public Records Law (ORS 192.410-192.505) members of the public or media have the right to inspect and copy certain public records maintained by the Oregon Employment Department. When OED receives your request for public records, we will let you know within the five-business day statutory period. While each request will vary, the typical fulfillment time for public records requests is 15 business days.

The purpose of this policy and the accompanying procedure is to establish an orderly and consistent procedure for responding to public records requests, and to establish a fee schedule to reimburse the department for the actual costs incurred in responding to public records requests.

Procedure:

  • Requests can be made using the link above, or via mail.
  • Include as much detail as possible: type of records, subject, dates, names, etc.
  • Provide your name, address, and phone number.
  • You may suggest a preferred format (print, electronic, or file format) and due date, though these are not guaranteed.

Response and Costs:

  • Your request will be acknowledged within 5 business days.
  • Most requests are fulfilled within 15 business days, subject to the complexity of the request.
  • Prior to fulfilling your request, we will let you know of any anticipated costs.
  • Payment is required before staff begin working on your request.

Fees:

The Oregon Employment Department follows the Department of Administrative Service's statewide policy  (107-001-030) for fees in regards to public records requests.

Information Exempt From Disclosure:

Any information covered by Oregon Confidentiality law in regard to Oregon Employment Department records (ORS 657.665 and 657B.400) is exempt from public records disclosure.

Fee Exemption Process:

The Oregon Employment Department may furnish copies of public information without charge or at a substantially reduced fee if the department determines the waiver or reduction of fees is in the public interest because making the record available primarily benefits the general public, per ORS 192.440(5).

'Laws that Apply'

ORS 192 et seq.

Record Retention Rules

'Public Records Index'

DOJ Public Records Orders