Skip to main content

Oregon State Flag An official website of the State of Oregon »

Complaint Information

Each complaint is unique and reviewed on its own merits with its specific set of circumstances and facts. The list below is intended to give patients a general idea of the type of complaints fall outside of the Board's jurisdiction. The Board may conduct an investigation if the specific circumstances fall within state law. For example, if the billing issue is fraud (e.g. repeatedly charging for a service that is not provided) then the Board may investigate.

​Quality of care; inappropriate or substandard care

An impaired optometrist

Inappropriate prescribing

An inappropriate relationship with a patient​

Inappropriate boundaries by an optometrist​

Criminal Activity

​Fraud, misrepresentation or dishonesty

Permitting another to use their OD license

Failing to keep complete and accurate​ patient records or failing to release records within 14 days of a written request

​Obstruction or harassment related to a Board investigation

Complaints about providers outside of Oregon unless the patient is in Oregon at the time of care​

General billing or fee issues​. Contact the Oregon DOJ Consumer Complaint Division​ or the Better Business Bureau​ for these complaints. ​Another resource is the National Insurance Crime Bureau​ if it's an auto or worker's compensation related issue.

Complaints that an optometrist or their staff was rude

Complaints about insurance companies or health plans.

If you allege improper insurance billing, contact DCBS's Division of Financial Regulation​. If it involved alleged improper Medicare billing​, contact Centers for Medicare & Medicaid Services (CMS)​​.

Complaints about opticians unless they are practicing optometry rather than fitting lenses or frames.

Complaints against ophthalmologists or other medical doctors that are not optometrists.

If your complaint is​ about another health practitioner, please contact their licensing board. 

Ophthalmologists are licensed by the Oregon Medical Board

Visit the Oregon Business Xpress license directory for more information about Oregon licensure.

Online Complaint Submission

The Oregon Board of Optometry has an online complaint submission system. Please complete all of the requested information and complete the online process. Once your complaint is received you will receive a verification letter. The Oregon Board of Optometry meets quarterly, so there may be up to three months before your complaint is reviewed by the Board.

In accordance with ORS 683.325, upon the complaint of any citizen, or upon its own motion, the Oregon Board of Optometry may investigate any violation of the Oregon optometry laws or administrative rules. In the conduct of investigations the Board may take evidence, take the depositions of witnesses, compel the appearance of witnesses, require answers to interrogatories, compel the production of documents, and issue subpoenas in the name of the State of Oregon. All complaint information is confidential during the course of the Board's investigation.

If you are a patient who saw on Oregon optometrist for services and believe there was an issue with the standard of care, of service or another breach of Oregon optometry law, please call our Executive Director at 971-701-1194 to discuss your complaint. Complaints are best documented through the Board's consumer complaint form. Once a complaint is filed, the Board investigates the allegations, reviews the patient file or other relevant documents and then makes a determination. The Board meets quarterly, so often complaints take more than 90 days to investigate and finalize. 

  • General Inquiries Email
  • For more information:
    General Inquiries

  • Fax Fax 503-914-5142

  • Hours 7:30 am - 11:30 am
    Mon. & Thurs., & by Appointment

  • Staff Available 7:30 am - 4:30 pm
    Monday-Friday, by Phone & Email
  • Melissa Auman, Administrative