One out of every three people in Oregon are supported and served through the
ONE Eligibility system. Individuals and families receive the medical, food, cash and child care benefits that help them thrive through ONE.
These dashboards are designed to display data for:
- Tracking the state's progress in determining eligibility for medical programs
- Monitoring the customer service experience for people calling the ONE Customer Service Center to apply for or ask for help with medical, food, cash and child care benefits
- Providing information about the Employment Related Day Care (ERDC) program
Medical Redeterminations DashboardONE Customer Service Center DashboardEmployment Related Day Care DashboardMedical Redeterminations Dashboard
Please allow a few moments for the dashboard to load below. To view full screen, click the expand button
in the bottom right corner.
ONE Customer Service Center Dashboard
Note: After moving to a new phone system on Aug. 24, 2026, the ONE Customer Service Center can't currently provide reliable data about average wait times, calls answered, or calls that ended before a staff member answered. We are working to make reliable information available again.
People in Oregon can call the ONE Customer Service Center to apply for or get help with medical, food, cash, and child care benefits by phone. The dashboard below is updated daily with information about the customer service experience for callers. This interactive tool lets you view data for all three call center queues, either combined or separately. The three queues are: eligibility, support, and Application Portal technical assistance. Data is displayed for call volume, wait times, accepted calls, and abandoned calls. The daily average customer service score is also shown (1 is lowest and 4 is highest). This dashboard only shows data for the ONE Customer Service Center.
Please allow a few moments for the dashboard to load below. To view full screen, click the expand button
in the bottom right corner.