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ONE Eligibility Operations Dashboards

One out of every three people in Oregon are supported and served through the ONE Eligibility system. Individuals and families receive the medical, food, cash and child care benefits that help them thrive through ONE.

These dashboards are designed to display data for:

  • Tracking the state's progress in determining eligibility for medical programs
  • Monitoring the customer service experience for people calling the ONE Customer Service Center to apply for or ask for help with medical, food, cash and child care benefits
  • Providing information about the Employment Related Day Care (ERDC) program
Medical Redeterminations DashboardONE Customer Service Center DashboardEmployment Related Day Care Dashboard

Medical Redeterminations Dashboard

Please allow a few moments for the dashboard to load below. To view full screen, click the expand button in the bottom right corner.


ONE Customer Service Center Dashboard

People in Oregon can call the ONE Customer Service Center to apply for or get help with medical, food, cash and child care benefits by phone. The ONE Customer Service Center Dashboard is updated every day with information about the customer service experience for callers. This interactive tool allows you to view data for all three call center queues combined or separately. The three queues are for eligibility, support or Applicant Portal technical assistance. Data is displayed for call volume, wait times, accepted calls and abandoned calls. The daily average customer service score also is shown with 1 being the lowest and 5 being the highest. The dashboard shows data for the ONE Customer Service Center only. It does not include data for the PH Tech Call Center which is providing temporary and limited support.

Please allow a few moments for the dashboard to load below. To view full screen, click the expand button in the bottom right corner.