An official website of the State of Oregon
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(how to identify a Oregon.gov website)
An official website of the State of Oregon »
One out of every three people in Oregon are supported and served through the
ONE Eligibility system. Individuals and families receive the medical, food, cash and child care benefits that help them thrive through ONE.
These dashboards are designed to display data for:
Aug. 18, 2023 - 7 p.m.: Dashboard updates temporarily paused
We are excited to announce a system upgrade to enhance your experience with the ONE Customer Service Center. Transition to the new platform begins Aug. 18, 2023, at 7 p.m. There will be a temporary pause in updating data on our dashboard at this time.
The last date current data will be displayed is Aug. 18, 2023. We are working hard to integrate the new system and ensure a seamless transition of information. Rest assured, data from the new platform will be made available at a later date.
Thank you for your understanding and patience as we work to improve our services. We remain committed to providing you with the best possible customer service experience.
People in Oregon can call the ONE Customer Service Center to apply for or get help with medical, food, cash and child care benefits by phone. The ONE Customer Service Center Dashboard is updated every day with information about the customer service experience for callers. This interactive tool allows you to view data for all three call center queues combined or separately. The three queues are for eligibility, support or Applicant Portal technical assistance. Data is displayed for call volume, wait times, accepted calls and abandoned calls. The daily average customer service score also is shown with 1 being the lowest and 5 being the highest. The dashboard shows data for the ONE Customer Service Center only. It does not include data for the PH Tech Call Center which is providing temporary and limited support.
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