Online Store Help

The Boat Oregon Store works best from a desktop and is not optimized for mobile devices at this time. For the best experience, use the Internet Explorer browser.

Background: In 2015, the Marine Board migrated to a web-based online store for all boating transactions (permits, licenses, registration renewals, boater education cards). An account was created for every boat registration in the old system. Boaters were mailed a user name and PIN to get started in the online store. Every two years (registration cycle), boaters are mailed a NEW PIN to access their online account. If you have used the online store in the past and set up a user name and password, you can log in using your existing credentials. Why do we go to this much trouble? For cyber-security.

If it’s your first time doing an online motorboat transaction, you’ll need to finish setting up your account, which includes selecting a password and setting up security questions. Your account will also be tied to your email and date of birth, in addition to your boat or other transaction types.

Using the online store, you have two options from the landing page (see graphic below, which is also on the back of your renewal notice). For basic registration renewals, select the “Boat Renewal Tab.” For any other type of transaction, such as purchasing a Waterway Access Permit, Boater Education Card or Replacement Card OR multiple boat renewals, select the “Account” tab to get started.

If it's your first time purchasing a waterway access permit (formerly the aquatic invasive species permit) or a boating safety education card, click on the "Account Tab" then under the Login button, click on the link for "Don't Have an Account? Register" link.

Once you’re in the system, click “Online Services” in the upper right-hand corner of the page and select the transaction you want to complete. The agency accepts VISA, MasterCard and Discover credit cards. Once your credit card information is processed, you will be able to print out a receipt which also acts as a temporary permit so you can use your boat right away. Registration decals, Certificate of Number (OR#), boater education cards, etc. will be mailed and can take anywhere from 7-days to three weeks to receive. Please keep any printouts and your cell phone in a water-tight protective container or Dry Pak to show marine law enforcement.

NOTE: Waterway Access Permits (formerly Aquatic Invasive Species Permits) are also sold through ODFW’s Electronic Licensing System. Verify which system you’re using to purchase permits. They are not the same and require different account verifications.

I forgot my user name and password. Now what?

Click the link "Forgot Password or Forgot UserID" on the landing page to recover your account. If this is unsuccessful or you get stuck, call 503-378-8587 and as for online help with your password.

How do I log in? What's my user ID and password?

See the graphic above. There are two ways to log in depending on what type of transaction you need to complete.

Your userID and password are either something you set up yourself or something the system generated for you. If you are unsure of what your userID and password is, you can either contact the Marine Board or you can click the Forgot Password or Forgot UserID links.

I'm locked out OR "Maximum Login attempts were reached -session aborted." Can you reset my password?

If you're locked out, close all of your browser windows. This will reset the connection and allow you to log back in. If you're accessing our store on a tablet or smart phone, ensure the app is CLOSED, not just minimized. The best way to ensure this is to restart your device.

I created an account. What do I do now?

Click on “Online Services" in the upper right hand corner of your screen. This will bring down a drop down menu that lists the different transactions you can complete today on your account. Select the right option and the application will load.

If you don't have an option that you think you should have, please call the Marine Board at 503-378-8587.

I don't see my boat on my account. Now what?

You either have multiple accounts or the boat is listed in a co-owner's name. For further assistance, call the Marine Board at 503-378-8587.

It didn't recognize my email. Help!

Please call the Marine Board at 503-378-8587 to locate your account set up.

It says I don't have any boats to renew. Now what?

If you have a co-owner, the boat may be listed undertheir account instead. Please check their account before contacting the Marine Board at 503-378-8587.

I logged in, but don't see where I can do the registration renewal?

Click on “Online Services” and under "Vessel Transactions," click the link that says "Boat Registration Renewal." It will list all vessels associated with the account you’re logged into.

The system can't find my account. Now what?

Please call the Marine Board at 503-378-8587 to finish your account set up.

It says there are currently two issues with my account?!

If your account is being accessed for the first time, be sure to set up security questions so that you can get access in case you are locked out for any reason. Then, change your temporary password to a secure password that you can remember.

The system is telling me my account has been archived! Now what?

It could be that you're on another website (www.Boat-Ed.com). The Marine Board doesn't archive accounts. Please visit our online store at www.BoatOregon.com/store to complete a transaction with the Marine Board.

There's already a password in the field. Now what?

Your browser may be auto-filling in a field. Please delete this information and try entering the correct userID or password.

I tried to recover my account but it says my security questions aren't set up.

Please call the Marine Board to finish setting up your account at 503-378-8587.

I'm stuck on the 2nd or 5th screens!

Ensure all fields are filled out. Phone numbers are required as part of the address for both a physical and mailing address.

What do I do if I have multiple boats to register?

You can either log in individually using each PIN and check out that way, or you can log in with your account using a userID and password and take care of it all in one transaction.

What do I do if I have a motorboat and multiple paddlecraft?

You can renew your boats online and buy waterway access permits through our online store at www.BoatOregon.com/store, but you'll need to pay for them as separate transactions. Pay the invoice, then scroll to the bottom of the page and select the next transaction type. Add to cart and pay the invoice.

For a list of required equipment and permits, please visit our Required Equipment page.

I set up an account but it won't let me click on the link to verify my email.

Please call the Marine Board to finish setting up your account at 503-378-8587.

I need my old password and don't remember what it was?

If you're resetting your password, please use the password that Marine Board staff provided you so you can access your account. If you don't have this information anymore, please call the Marine Board again at 503-378-8587.

Can I pay over the phone?

Currently we are not able to accept payments over the phone, but there are a number of registration agents around the state who can assist you. One of our staff can walk you through an online transaction using the Boat Oregon Store to help you get comfortable.

I purchased 2 Waterway Access Permits but the checkout screen didn’t show any quantity of permits, just one line with the dollar amount?

Please look at the total amount charged which will add up to the number of permits purchased. (Example: bought 2, 1 week permits for $5, so the total cost at checkout will be $10).

I’m a Guide. Is the Waterway Access Permit included with my guide license renewal?

Not at this time. The Waterway Access Permit process will be the same as the former Aquatic Invasive Species Permit process.

I rent boats. How do I register to be a Boat Rental Business?

Easy! Go to the Boat Oregon Store, click "Online Services" and select "Boat Rental Business Registration."

I purchased my Waterway Access Permits but never received a confirmation email with a receipt?

Our system is currently unable to send out receipts. When you checkout, be sure to save and print your permit.