To achieve increased levels of efficiency and effectiveness, performance needs to not only be passively measured but also actively managed. The Oregon Department of Transportation’s performance measures help to ensure that we are working towards our mission and achieving our goals.
Creating a safe transportation system through engineering, education and enforcement.
Traffic fatalities per 100 million vehicles miles traveled (pdf)Our strategy to reduce traffic fatalities is to continue to implement traffic safety programs. While our goal is zero fatalities, we have set realistic targets to reduce these rates gradually over time. Oregon's fatality rates have been consistently below the national average since 1999.
Traffic injuries per 100 million vehicle miles traveled (pdf)Reducing the number of traffic crashes is the primary strategy to reduce traffic injuries, but when a crash happens, reducing the severity becomes a secondary strategy. We want to eliminate injuries due to crashes, our realistic targets are set keeping future reductions in mind.
Impaired driving - percent of traffic fatalities that involved alcohol (pdf) We will continue to monitor all aspects of fatalities due to impaired driving. The goal of 35 percent was below the national average for the same year. According to 2013 National Highway Traffic Safety Administration (NHTSA) statistics, Oregon is 7th in the nation for lowest alcohol-related fatalities.
Safety belts - percent of all vehicle occupants using safety belts (pdf) ODOT seeks to maintain its high rate of safety belt use and targets areas where improvement is needed: child passenger safety and in pickup trucks. In 2014, Oregon's observed safety belt use rate was reportedly 97.75 percent. The national average is 87 percent.
Large truck crashes at-fault crashes per million VMT (pdf) In 2014, Oregon ranked #1 in the nation, as inspectors placed 13.29 percent of drivers out of service for critical safety violations. The national rate is 5.5 percent.
Rail crossing incidents - number of highway/railroad at-grade incidents (pdf) A priority for ODOT is to have the safest infrastructure possible. The Rail Division strives for a zero incident performance. From 2006 to 2014, rail crossing incidents have decreased by 22.2 percent from 18 to 14.
Derailment incidents - number of derailments caused by human error, track or equipment (pdf) Safe infrastructure mitigates structural safety risks on Oregon's transportation system. From 2006 to 2014, derailments have decreased 53 percent from 49 to 23.
Travelers feel safe - percent of public satisfied with transportation safety (pdf) Our current strategies for increasing perception of safety on Oregon's transportation system fall into two areas: education and visible police presence. For the last three consecutive years, public opinion surveys show that more than 80 percent of Oregon travelers feel safe using our transportation system.
Employee safety - time loss injury rate per 100 ODOT employees (pdf) ODOT is committed to a safe and healthy workplace through continuous improvement in safety and workforce management practices, incident prevention strategies and compliance with all state and federal regulations. A comprehensive review of operations where workers are near moving equipment is underway. Changes in procedure and training will be implemented in 2015.
Keeping people and the economy moving.
Incident response - percent of lane blocking crashes cleared within 90 minutes (pdf) In 2014, ODOT cleared 81 percent of lane blocking crashes in under 90 minutes. Traffic incidents account for approximately 25 percent of the congestion on the highway system.
Intercity passenger service - percent of communities of 2,500+ with intercity bus or rail passenger service (pdf) Viable transportation options are important for Oregonians. Intercity bus connections now exist for 95 percent of Oregon communities with a population of 2,500 or more.
Rail ridership - number of rail service passengers (pdf) Passenger rail ridership reached its highest level in 2013. Since 2004, passenger rail ridership has increased by more than 92,000.
Special transit rides - average number of annual transit rides each elderly and disabled Oregonian take (pdf) Oregon's population of older adults and individuals with disabilities need an average of 26 percent more transit trips than are available today.
Travel delay - hours of travel delay per capita per year in urban areas (pdf) Congestion delay is the amount of additional time people spend on the road in slow or stopped traffic versus what they would spend if they were traveling at posted speeds.
Preserving and maintaining the transportation infrastructure.
Maximizing value from transportation investments.
Construction contracting - percent of projects going to construction phase within 90 days of target date (pdf) In 2014, 99 percent of projects went to construction on time. This measure gauges the timeliness of completing both the project design phase and the project procurement phase.
Construction completion - percent of projects with construction phase completed within 90 days of original date (pdf) Our goal is to ensure development of viable and efficient construction schedules which minimize freight and traveler impact and then aggressively manage adherence to the final construction schedule.
Construction projects on budget - percent of original construction authorization spent (pdf) On average, overall project construction expenses have come in within 100 percent of their original authorization over the last 13 years.
Certified businesses - percent of contract dollars awarded to Disadvantaged Business Enterprises (pdf) The ODOT Disadvantaged Business Enterprise Program is in the top half of national reviews (45 states to date), and some procedures and processes were determine to be "best practices."
ODOT customer service - percent of ODOT customers who are satisfied with services (pdf) ODOT strives to provide excellent customer service to its customers. The 2014 overall satisfaction rate is 89.5 percent, which was very near our target of 90 percent.
DMV field office wait time - Statewide Annual Average (pdf) An alternative measure is in pilot mode and already provides useful data to enhance timeliness and quality of the customer experience. The new methodology is proposed to take effect July 2015.
DMV telephone wait time - average phone queue time in seconds (pdf)
Customers expect consistently short wait times and DMV employs strategies to manage resources as call volumes fluctuate.
DMV title wait time (pdf)
DMV needs substantial investment in technology and business processes to reduce the title wait time as transaction volumes increase.
Sustaining the environment and communities.
Oregon Electric Vehicle Highway
(If the visualization doesn't appear below, click the EV icon above)
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