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Key Performance Measure Summaries

Overview

To achieve increased levels of efficiency and effectiveness, performance needs to not only be passively measured but also actively managed. The Oregon Department of Transportation’s performance measures help to ensure that we are working towards our mission and achieving our goals.

We have a brief two-page summary of the current status of all our measures (pdf). Listed below are individual summaries of each measure.
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Safety

Creating a safe transportation system through engineering, education and enforcement.

 



Traffic fatalities per 100 million vehicles miles traveled (pdf)Our strategy to reduce traffic fatalities is to continue to implement traffic safety programs.  While our goal is zero fatalities, we have set realistic targets to reduce these rates gradually over time.  Oregon's fatality rates have been consistently below the national average since 1999.





Traffic injuries per 100 million vehicle miles traveled (pdf)Reducing the number of traffic crashes is the primary strategy to reduce traffic injuries, but when a crash happens, reducing the severity becomes a secondary strategy.  We want to eliminate injuries due to crashes, our realistic targets are set keeping future reductions in mind. 

Impaired driving - percent of traffic fatalities that involved alcohol (pdf)  We will continue to monitor all aspects of fatalities due to impaired driving.  The goal of 35 percent for 2013 was below the national average for the same year.  According to 2013 National Highway Traffic Safety Administration (NHTSA) statistics, Oregon is 7th in the nation for lowest alcohol-related fatalities.



Safety belts - percent of all vehicle occupants using safety belts (pdf)  ODOT seeks to maintain its high rate of safety belt use and targets areas where improvement is needed: child passenger safety and in pickup trucks.  In 2013, National Highway Traffic Safety Administration (NHTSA) ranked Oregon the highest in the nation for seat belt use (98.2 percent).  The national average is 81 percent.

 

Large truck crashes at-fault crashes per million VMT (pdf) In 2013, Oregon ranked #1 in the nation, as inspectors placed 12.9 percent of drivers out of service for critical safety violations. The national rate is 5 percent.



Rail crossing incidents - number of highway/railroad at-grade incidents (pdf)  A priority for ODOT is to have the safest infrastructure possible.  The Rail Division strives for a zero incident performance.  Since 2004, rail crossing incidents have decreased by 60.9 percent.



Derailment incidents - number of derailments caused by human error, track or equipment (pdf)  Safe infrastructure mitigates structural safety risks on Oregon's transportation system.  In 2013, there were 18 derailment incidents, an increase from 10 derailments in 2012.  From 2004 to 2013, derailments have decreased 76 percent from 75 to 18.



Travelers feel safe - percent of public satisfied with transportation safety (pdf)  Our current strategies for increasing perception of safety on Oregon's transportation system fall into two areas:  education and visible police presence.  For the last three consecutive years, public opinion surveys show that more than 80 percent of Oregon travelers feel safe using our transportation system.

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​Employee safety - time loss injury rate per 100 ODOT employees (pdf)  ODOT is committed to a safe and healthy workplace through continuous improvement in safety and workforce management practices, incident prevention strategies and compliance with all state and federal regulations.  In 2010, the Highway Division implemented the annual Safety Stand Down to address the seriousness of employment safety and the opportunity to focus on it.  In 2013, Safety Stand Downs were implemented as an agency-wide event.

 

 

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Mobility and Economic Vitality

Keeping people and the economy moving.

 



Commuting to work - percent of Oregonians who don't commute alone to work during peak hours (pdf)  We promote the use of transportation modes other than driving alone.  In 2012, 33 percent of Oregonians commuted during peak hours by other means.
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Incident response - percent of lane blocking crashes cleared within 90 minutes (pdf)  In 2013, ODOT cleared 80 percent of lane blocking crashes in under 90 minutes.  Traffic incidents account for approximately 25 percent of the congestion on the highway system.


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Intercity passenger service - percent of communities of 2,500+ with intercity bus or rail passenger service (pdf)  Viable transportation options are important for Oregonians.  Intercity bus connections now exist for 95 percent of Oregon communities with a population of 2,500 or more.

​Rail ridership - number of rail service passengers (pdf)  Passenger rail ridership reached its highest level in 2013, increasing by 1.9 percent, or 4,060 riders, over the 2012 figures.

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Special transit rides - average number of annual transit rides each elderly and disabled Oregonian take (pdf) Oregon's population of older adults and individuals with disabilities need an average of 26 percent more transit trips than are available today. 

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Travel delay - hours of travel delay per capita per year in urban areas (pdf)  Congestion delay is the amount of additional time people spend on the road in slow or stopped traffic versus what they would spend if they were traveling at posted speeds.

 

 

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Preservation

Preserving and maintaining the transportation infrastructure.

 



Pavement condition​ - percent of state highway miles rate 'fair' or better out of total miles on ODOT highway systems (pdf)  The goal of the ODOT pavement preservation program is to keep highways in the best condition possible, at the lowest cost, by taking a preservation approach to maintenance. 


Bridge condition - percent of state highway bridges that are not 'distressed'(pdf) The largest portion of the existing bridge inventory was built prior to 1970; 1,450 bridges will reach the end of their 50 year design life by 2020.  
 

 

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Stewardship

Maximizing value from transportation investments.

 



Jobs from construction​ - number of jobs sustained as a result of annual construction expenditures (pdf)  ODOT highway construction programs supported 11,700 jobs in 2013.  The two largest factors affecting the number of jobs from construction spending are the number and size of construction projects funded and the rate of inflation.


Construction contracting - percent of projects going to construction phase within 90 days of target date (pdf)  In 2013, 96 percent of projects went to construction on time.  This measure gauges the timeliness of completing both the project design phase and the project procurement phase.

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Construction completion - percent of projects with construction phase completed within 90 days of original date (pdf)  Our goal is to ensure development of viable and efficient construction schedules which minimize freight and traveler impact and then aggressively manage adherence to the final construction schedule.

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Construction projects on budget - percent of original construction authorization spent (pdf)   On average, overall project construction expenses have come in within 99.9 percent of their original authorization over the last 13 years.

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Certified businesses - percent of contract dollars awarded to Disadvantaged Business Enterprises (pdf)  The ODOT Disadvantaged Business Enterprise Program is in the top half of national reviews (45 states to date), and some procedures and processes were determine to be "best practices."



ODOT customer service - percent of ODOT customers who are satisfied with services (pdf)   ODOT strives to provide excellent customer service to its customers.  The 2012 overall satisfaction rate is 90 percent, which was our target. 

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​DMV field office wait time - Statewide Annual Average (pdf)  An alternative measure is in pilot mode and already provides useful data to enhance timeliness and quality of the customer experience.  The new methodology is proposed to take effect July 2015.

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​DMV telephone wait time - average phone queue time in seconds (pdf)  Customers expect consistently short wait times and DMV employs strategies to manage resources as call volumes fluctuate.

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DMV title wait time (pdf)

DMV needs substantial investment in technology and business processes to reduce the title wait time as transaction volumes increase. 

 

 

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Sustainability

Sustaining the environment and communities.

 



Fish passage - number of priority culverts that need work to improve fish passage (pdf)  From 1997-2013 this program repaired or replaced a total of 142 fish passage-impaired culverts and opened or improved access to 461 miles of stream.


Bike lanes and sidewalks - percent of urban state highways with bike lanes and sidewalks (pdf) Current funding levels are inadequate to complete the biking and walking facilities on the state system by the 2030 Oregon Transportation Plan target date.  However, ODOT continues to work with local government to meet the needs on the local system.
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ODOT Sustainability Index - percent of ODOT sustainability performance measures maintaining steady or positive. (pdf)   Lower energy use at ODOT's major facilities decreased greenhouse gas emissions by 481 metric tons, 9 percent since 2010.  That is equivalent to the annual home energy use of 66 homes.
 

 

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