​The Client Maintenance Unit (CMU) provides customer service to state agencies who submit requests to assist with correction and/or maintenance in MMIS or other state systems to ensure program accuracy and integrity. The agencies include but are not limited to:

  • Area Agencies on Aging and Northwest Senior and Disabled Services
  • Child Welfare 
  • DHS Aging and People with Disabilities
  • OHA Health Systems Division
  • Oregon Youth Authority
  • Self-Sufficiency Offices
  • Public Health Division
CMU uses a web-based application called CMU Request System to process requests which are submitted by caseworkers and other staff using an online form. Please see the instructions below before submitting your request.

Who should submit requests?

Agencies or stakeholders who want to submit eligibility adjustments or coding corrections to CMU to ensure program benefits are coded properly. This includes but is not limited to:

  • DHS Aging and People with Disabilities, Child Welfare, and Self-Sufficiency offices
  • Area Agencies on Aging and Northwest Senior and Disabled Services
  • OHA Health Systems Division and Public Health Division
  • Oregon Youth Authority
  • Coordinated Care Organizations (CCOs)​

What types of requests should be submitted online?

Submit all requests for eligibility adjustments or coding corrections using the web form. These include but are not limited to:

  • MMIS changes: Date of death, mid-month closure, newborn, PERC update, retroactive eligibility, tax credit closure, benefit level change, Former Foster Care Youth Medical, Hospital Presumptive, inpatient inmate
  • FIND changes: Merge or split prime numbers; split adoptions
  • SNAP changes: Delete cases that are closed, denied or expired
  • WLGR changes: Correction to 512 Voucher

What will CMU do?

CMU will process urgent requests within one business day, and process all other requests in the order received. Please allow up t​o five business days for processing all non-urgent requests.

Submit CMU Request Now

Send a Request to CMU

To make a request to CMU click the “Submit CMU Request Now” button.

Submit CMU Request Now

Contact CMU

For technical assistance or questions: Phone: 503-378-4369

Web Form Training and Resources

The CMU Web Form PowerPoint includes step-by-step instructions, troubleshooting tips and other helpful information.

The CMU Quick Reference Guide will help you determine and select the correct Request Type. The guide provides descriptions for each Request Type and best practices for using the online form.