Financial recovery comprises several programs under the Office of Payment Accuracy and Recovery that help offset costs of human services by collecting money from individuals, the estates of people who received certain DHS services, institutions, and others.
These groups ensure program integrity by improving payment accuracy and recovery efforts throughout the department.
The Administration Section is responsible for providing leadership to DHS recovery efforts. It takes the lead in championing IT system and process improvement efforts as well as coordinating business planning, business continuity, and the budget and legislative processes for the office.
Client Maintenance Unit (CMU)
CMU provides customer service to DHS and OHA staff, as well as other state agencies, who submit requests to assist with correction and maintenance in MMIS or other state systems to ensure program accuracy and integrity.
Address: PO Box 14850, Salem, OR 97309-0850
CMU Request System (web form):
Data Match Unit
DMU works a variety of federally mandated reports in conjunction with other states to achieve their goal of ensuring program integrity while reducing erroneous benefits and identifying fraud.
Federal and state law may require DHS or OHA to seek reimbursement from a recipient's estate for some or all the benefits the individual received from the following programs:
- Medical Assistance (Medicaid)
- General Assistance
- Oregon Supplemental Income Program
- A monthly contribution to help pay for Medicare Part D
Address: PO Box 14021, Salem, OR 97309-5024
Oregon-only toll-free: 800-826-5675
Fraud Investigations Unit investigates allegations of fraud in DHS Self-Sufficiency programs. Learn more about DHS fraud reporting and investigation.
Address: PO Box 14150, Salem, OR 97309
The Health Insurance Group (HIG) ensures that third party resource information for DHS|OHA clients is entered into the Medical Management Information System accurately and timely. HIG researches, analyzes, verifies and enters third party medical resources, resulting in cost avoidance of Medicaid expenditures, recoupment of expenses incurred in error, and accurate, timely payment of claims. HIG works with DHS staff statewide, as well as insurance carriers, managed care providers and other state agencies.
Address: PO Box 14023, Salem, OR 97310
Medical Payment Recovery
The Medical Payment Recovery Unit recovers Medicaid funds that have been expended where other insurance coverage should have been a primary resource. MPR works with insurance carriers, managed care providers, clients and other state agencies. See Frequently Asked Questions
Address: PO Box 14023, Salem, OR 97309
Overpayment recovery occurs when DHS|OHA pays too much to clients or vendors for non-eligible cash, medical or food benefits or vendor payments.
Address: PO Box 14150, Salem, OR 97309-0430
Online Payment: www.orcollect.org
NOTE: To reach the Oregon Employment Overpayment Recovery Unit, call 800 553-5396.
OWU identifies and calculates overpaid benefits to DHS clients and child care providers. The goal is to ensure that recipients of food benefits, medical and other types of public assistance receive only benefits they are eligible to receive.
Address: PO Box 14150, Salem, OR 97309
Payment Error Rate Measurement (PERM)
The PERM program measures improper payments in Medicaid and CHIP and produces error rates for each program. PERM requires federal agencies to review programs they administer and identify those that may be susceptible to significant improper payments, to estimate the amount of improper payments, to submit those estimates to Congress and to submit a report on actions the agency is taking to reduce the improper payments. Both paid and denied claims are used to calculate the payment error rate.
Personal Injury Lien
Personal Injury Lien seeks reimbursements for medical and other expenses when a client may be involved in a vehicle accident or a personal injury situation.
Address: PO Box 14512, Salem, OR 97309
Technology and Transformation Unit
The Technology and Transformation Unit provides support to all units within the Office of Payment Accuracy and Recovery (OPAR).
Our varied areas of focus involve providing technical support, systems access, financial and data analysis and driving continuous improvement efforts for all of OPAR.