Adult Abuse

Centralized Abuse Management (CAM)  

What Is CA​M?

The Centralized Abuse Management (CAM) system will be a comprehensive web-based system for the documentation of abuse reports and investigations. CAM will improve and standardize DHS and OHA abuse reports across multiple populations, replace manual processes and outdated, disparate systems to provide better protection to vulnerable Oregonians. 

In the initial implementation of CAM, the system will be used to document investigations conducted by staff and contracted partners of the Office of Training, Investigations and Safety (OTIS), Aging and People with Physical Disabilities, and Intellectual and Developmental Disabilities Services.  Future phases of the system plan to incorporate investigations conducted by the Addictions and Mental Health Services program and a small portion of Child Welfare investigations.

Reporting and tracking different components of abuse incidents are difficult, especially when attempts are made to compare information across programs. The data systems are antiquated and data elements collected have not been standardized across systems. This lack of standardization makes interfaces between systems next to impossible. Analyzing data across systems is time consuming and inefficient due to it being a manual process. It is the agency’s goal to increase awareness of patterns of abuse in licensed settings and in the community. Implementing a single, stable, rules-based solution will improve consistency and data reliability, streamline workflow and increase efficiencies.

After exhaustive research, a system already in production in Colorado was chosen. It provides a base functionality and doesn’t need to be developed from scratch. Additionally, modifications are being made to the program to fit Oregon’s needs.

Oregonians will be better served with a centralized abuse management system replacing the existing collection of manual process and disparate systems currently used across the state.

Please take a moment to view this video from your CAM project sponsors: Ashley Carson-Cottingham, Justin Hopkins and Lilia Teninty

Fast Facts About CAM:

  • Individuals we serve will be better protected.
  • The use of CAM will increase productivity and efficiency through automation:
    • Reports of abuse, screening decisions and investigations will be documented centrally and in near-real-time so local staff, local management, Central Office, OTIS and others with a need to know have immediate access to information.
    • The solution will reduce the need for duplicate data entry and manual work.
  • CAM will enable users to identify and track information on abuse investigations across programs.
  • It will be possible to identify and track abuse and abuse history at DHS-licensed facilities across programs.
  • It will be easier for staff to produce information for auditing and analysis.
  • CAM will be a standardized, easy-to-use, web-based system.
    • The entire abuse management process, from initial screening all the way through to the appeals stage is handled within the same system (except for court proceedings).
    • A new system will improve users of the system’s ability to identify reported perpetrators and help prevent further abuse.


If you have any questions or comments on CAM, please email:​  For more information related to CAM Business Transition activities, including monthly call-ins, workshops and traning, visit our CAM Business Transition page.


CAM Workgroups: The People Behind This Project

With a project of this magnitude it truly takes a village to coordinate and input, provide feedback and support to ensure a successful product. There are currently four workgroups composed of staff representing a variety of future CAM users from across the state.

These workgroups participate in CAM project activities, including identification of future business processes and preparing local office staff for system implementation.  The membership of each workgroup is listed below. Please take a moment to review the membership and look for your local contacts if you have questions or would like to provide feedback.