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Answerland Reference Volunteer

Answerland Logo 
Answerland is Oregon’s online reference service – a place where librarians help Oregon residents find answers to questions and provide research guidance 24 hours a day, 7 days a week. It is supported by the Institute of Museum and Library Services through the Library Services and Technology Act, administered by the State Library of Oregon.
Answerland welcomes trained library professionals and library school students to help answer questions.

Volunteer Qualifications:

  • Must have reference experience or have completed a reference class at an ALA accredited college or university MLS/MLIS program within the past 10 years.
  • Willing to volunteer for at least one 2-hour shift every week.
  • Although not a qualification, customer service experience is a plus.

Topics of questions asked: homework, news, health, technology, ebooks, & genealogy
Typical topics of questions asked

How to apply and next steps:

Step 1: Fill out our Answerland Volunteer application

Step 2: After reviewing your application, Erich Peppler, the State Library Volunteer Coordinator, will email you the Answerland Handbook and training materials.
Step 3: Review the Answerland Handbook and complete the training materials.
Step 4: Contact Erich Peppler and let him know you have completed the tasks from Step 3.
If you have any questions about Answerland volunteer opportunities or the application process please contact Erich Peppler by email:, or by phone: 503-378-5014.

Work for an Oregon Library and wish to participate in Answerland?

Become a Library Partner!

Answerland relies on partner libraries working together to provide service. while all Oregon libraries are welcome to connect their library to Answerland, partner libraries reap additional benefits in return for their contributions to the service.

There are two types of partnership:

1. Full Partners: Staff participate in the live chat service, and help answer general reference questions.
2. Referral Partners: Staff respond to questions sent to them via email, and help answer general reference questions. 

To learn about the steps and benefits of becoming a Partner Library, please click here

If your Library is already a partner with Answerland and you wish to contact the Answerland Coordinator.

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