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Answerland Reference Volunteer

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Answerland is Oregon’s online reference service – a place where librarians help Oregon residents find answers to questions and provide research guidance 24 hours a day, 7 days a week. It is supported by the Institute of Museum and Library Services through the Library Services and Technology Act, administered by the State Library of Oregon.
Answerland welcomes trained library professionals and library school students to help answer questions.

Volunteer Qualifications:

  • Must have reference experience or have completed a reference class at an ALA accredited college or university MLS/MLIS program within the past 10 years.
  • Willing to volunteer for at least one 2-hour shift every week for a minimum of six (6) months due to required training.
  • Although not a qualification, customer service experience is a plus.

How to apply and next steps:

Step 1: Fill out our Answerland Volunteer application

Step 2: Your application is reviewed by the State Library Volunteer Coordinator and the Answerland Coordinator. This process can take up to 2 weeks.

Step 3: If approved, there will be an interview with the Answerland Coordinator.
Step 4: If selected, the State Library Volunteer Coordinator will provide you with orientation materials and the Answerland Coordinator with schedule a training session and match you with a mentor.
If you have any questions about Answerland volunteer opportunities or the application process please contact Joel Henderson by email: or by phone: 503-871-6134.