OEMS

​Language Services

• Bilingual employees
• In-person interpreters
• Translation
• Language Link
• I-Speak Cards
• Telephonic interpretation
• Video Remote Interpreting
• Consultation on complex language needs
• Assessment of service options
• Technical assistance
  

Diversity and Inclusion

• Increasing productivity and innovation though diversity and inclusion initiatives
• Promoting an equity lens in decision-making throughout the agency
• Intercultural Conflict Resolution and team building
• Recruitment, promotion and retention of staff who are representative of the people we serve
• Coordinating diversity training and continuous learning efforts
• Strategic planning and provisioning of diversity and inclusion
• Increasing supplier diversity
• Coordinating Employee Resource Groups (ERGs)
• Developing sustainable work/life balance 
• Developing metrics for diversity and inclusion goals and outcomes
  

Service Equity

• Increasing equitable access to services for all clients
• Developing and implementing strategies to close gaps in service outcomes
• Community outreach and engagement that leads to collaboration, public trust and transparency in services
• Implement and utilize expanded demographic data collection to recognize diverse identities, respect how people self-identify and address socioeconomic inequities with accurate and disaggregated data
• Developing metrics and narratives that measure and demonstrate successful outcomes
• Coordinating agency-wide equity and inclusion committees