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Oregon Provider Time Capture

Who to contact

​​​​​ ​Homecare Workers ​are in-home care providers whose services are authorized through the Oregon Department of Human Services (ODHS).​

Contact your local ODHS office if you have questions about service plans, tasks, authorized hours, policies, contact information updates or just getting started as a new provider or consumer.

Contact Oregon Home Care Comission for customer relations questions and comments using the online OHCC Comment Submission Form​.


​​​​​ ​Personal Care Attendants are behavioral health in-home care providers whose services are authorized through the Oregon Health Authority (OHA).
Contact the PCA Program if you ​need assistance with time entry corrections, getting started with OR PTC DCI, payment Issues, or need your account unlocked.

Call: 503-945-9708

​Email: pc.20@odhsoha.oregon.gov​​


Contact Comagine for questions on authorized hours, exceptions, service plans or tasks or if you need to update your contact information.

Call: 888-416-3184

Email: ORBHSupport@comagine.org


Contact Oregon Home Care Comission for customer relations questions and comments using the online OHCC Comment Submission Form

​​​DCI Help Desk

Please contact the DCI Help desk for assistance with basic system navigation, password resets, resource guides via email, system troubleshooting, technical assistance, and/or unlocking your account. 

Note: The DCI Help Desk cannot make any changes to a user’s profile information or any time entries. Please see the appropriate resource for who to contact if this is the assistance you require.

​​​​Call toll free: 855-565-0155

Email: ORPTCSupport@dcisoftware.com


​​​​​​If you need your login information:

Once you have your login information and are approved to start working, you can log in to the Mobile App or the Web Portal​. It may take a few days for your account to be set up after you are approved to work.


​If you have questions about getting started:

Reach out to the staff member who authorized you to work with your consumer.​


If you still need help, you can email PTC Support: ptc.support@odhsoha.oregon.gov