DCI Help Desk
Please contact the DCI Help desk for assistance with basic system navigation, password resets, resource guides via email, system troubleshooting, technical assistance, and/or unlocking your account.
Note: The DCI Help Desk cannot make any changes to a user’s profile information or any time entries. Please see the appropriate resource for who to contact if this is the assistance you require.
Call toll free: 855-565-0155
If you need your login information:
Once you have your login information and are approved to start working, you can log in to the Mobile App or the Web Portal. It may take a few days for your account to be set up after you are approved to work.
If you have questions about getting started:
Reach out to the staff member who authorized you to work with your consumer.
If you still need help, you can email PTC Support: email@example.com