Homecare Workers and Personal Care Attendants
Starting September 12, 2021 use OR PTC DCI to enter time
Please note: Personal Support Workers will not use OR PTC DCI and will continue to use eXPRS for time entry.
PTC Go-Live Support Guides were mailed in late August 2021.
Support Guides include:
- OR PTC DCI options – free mobile app, the consumer’s landline phone, or a small fob device used with the
- Login information – how to determine your username, temporary password and PIN
- Where to learn more
- Who to contact for help
If you did not receive your support guide with login information in the mail or email, contact your
ODHS local office or email PTC.Support@dhsoha.state.or.us. Personal Care Attendants should contact Comagine or the PCA Program. See Need Help? below for more information.
Getting Started with OR PTC DCI
Starting on Sept. 12, 2021, all Homecare Workers and Personal Care Attendants will enter their time into OR PTC DCI. Pay periods, pay rates, and payment processes are not affected by this change.
Which OR PTC DCI option is right for you?
OR PTC DCI has different options to choose from. Read about the 3 options to determine which option works best for you:
OR PTC DCI mobile app: Free application for Apple or Android smart phones and smart devices. Many providers say this is the easiest option to learn and use. Providers can use the app to clock in, clock out and view their hours. If you select this option, just download the OR PTC DCI app from the Apple App Store (iPhone) or Google Play Store (Android) and use your assigned username and temporary password. Usernames and temporary passwords were sent in the PTC Go-Live Support Guides.
OR PTC DCI landline: Use the consumer’s landline phone to clock in and out. No internet or smart phone/device is needed for this option. If your consumer’s landline phone number is on file with the local office, you are all set to use this option.
OR PTC DCI fob: Only consider the fob if you cannot use the mobile app or landline options. The fob is a small device that is always kept in the Consumer's home. The Provider pushes a button on the fob to display a code at the start and end of their shift. The Provider must write down the fob codes along with date and time of clock in/clock out on a fob timesheet (see Provider section on Learning Materials page). The Provider must enter the fob codes into the OR PTC DCI web portal by the end of the pay period. To request a fob, please speak with the consumer’s Case Manager.
Important Notes: Providers, if you are unable to clock in/clock out during your shift, you will need to enter a historical time entry using either the OR PTC DCI web portal or landline options. If you need to enter mileage or correct a time entry, use the web portal. Providers are responsible for entering time correctly in order to be paid.
Join a Getting Started session for Providers
Step-by-step walkthroughs on how to login and enter time in OR PTC DCI.
These sessions are for providers that attended orientations and/or still need additional help.
Dates/times for Getting Started sessions
- Tuesday, Sept. 21 from 9:00am-10:30pm PST
- Wednesday, Sept. 22 from 6:00pm-7:30pm PST
- Thursday, Sept. 23 from 1:00pm-2:30pm PST
- Tuesday, Sept. 28 from 9:00am-10:30am PST
- Wednesday, Sept. 29 from 6:00pm-7:30pm PST
- Thursday, Sept. 30 from 1:00pm-2:30pm PST
Providers can use the following link/dial-in information to join by computer or phone at one of the specific dates/times above
Join the Oregon Home Care Commission for Provider FAQ meetings
The goal of these twice-weekly meetings with OHCC is to answer questions and support workers through the initial month of their transition from paper vouchers to OR PTC DCI.
Dates/times for OHCC FAQ meetings
- Wednesday, Sept. 22 from 9:00am-10:00am PST
- Thursday, Sept. 23 from 3:00pm-4:00pm PST
- Wednesday, Sept. 29 from 9:00am-10:00am PST
- Thursday, Sept. 30 from 3:00pm-4:00pm PST
- Wednesday, Oct. 6 from 9:00am-10:00am PST
- Thursday, Oct. 7 from 3:00pm-4:00pm PST
- Wednesday, Oct. 13 from 9:00am-10:00am PST
- Thursday, Oct. 14 from 3:00pm-4:00pm PST
Basic system questions and general login assistance: DCI Help Desk at 1-855-565-0155 or
Help with OR PTC DCI: Email the PTC Support Team at
Homecare Workers and AAA/APD Consumers: For specific questions about service plans, tasks, authorized hours, policies, contact information updates or just getting started as a new provider/consumer, contact your
ODHS local office.
Personal Care Attendants and eligible PCA-Consumers: If you are just getting started or have questions about your payments, contact the PCA Program at 503-945-9708 or
PC.email@example.com. For questions on authorized hours, exceptions, service plans or tasks, contact Comagine at 888-416-3184 or
What is the Provider Time Capture (PTC) Project?
The Provider Time Capture (PTC) project is creating a solution that allows Homecare Workers (HCWs) and Personal Care Attendants (PCAs) to electronically capture their time worked in real time. This new solution will:
- Replace the current paper voucher process.
- Make the time capture process more efficient.
- Meet federal mandates to electronically capture required information when personal care services are provided.
What information must be captured to meet Electronic Visit Verification (EVV) requirements?
- Type of service
- Consumer receiving the service
- Provider giving the service
- Date of the service
- Location of the service
- Time the service starts and ends
The name of the electronic solution that will replace paper vouchers is called OR PTC DCI.
What does OR PTC DCI stand for? Oregon Provider Time Capture Direct Care Innovations
Who will use OR PTC DCI?
Consumers: Individuals who receive in-home services through the Client Employed Provider (CEP) Program, Person Care 20 (State Plan Personal Care) and Oregon Project Independence (OPI).
Providers: Homecare Workers (HCWs) with the Oregon Department of Human Services (ODHS) and Personal Care Attendants (PCAs) with the Oregon Health Authority's (OHA) Health Systems Division (HSD).
Local Offices and Staff: Area Agencies on Aging (AAA) and Aging and People with Disabilities (APD) offices statewide, including any staff supporting Consumers receiving in-home services and Providers who are providing services. This includes select OHA staff supporting Community Mental Health Programs and Comagine.
Who will not use OR PTC DCI?
- If you use eXPRS for Intellectual and Developmental Disabilities (I/DD) programs, you will continue to use that system.
- Many In-Home Care Agencies are using EVV compliant systems already. In-Home Agencies will not use OR PTC DCI.
- The Independent Choice Program (ICP) is using a different system to report EVV information and will not use OR PTC DCI.
How can I learn more and get involved?
- Check out the PTC monthly videos. All PTC-related videos can be found in the
PTC Playlist on the ODHS YouTube channel.
- Review the
Learning Materials section of this website to access all materials and translated versions that have been provided to various groups so far.
If you have additional questions or feedback, contact the PTC Project Team at