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The primary function of a Corrective Action Coordinator is to correct actions that have been determined by an investigative body to have been deficient or incorrect. Our mission is to determine the cause of the deficiency and make corrections when and if necessary. We review cases and assess for appropriate sanctions or remedies to promote compliance and increase quality.

With the passage of HB 2442, we now issue mandatory penalties for serious negative outcomes and have changed our OARs to reflect HB 2442’s expectations. All of these changes are meant to ensure the quality of care for residents in CBC facilities. ​

We thank all the providers who work together with us to promote quality of care to seniors and disabled people in community-based care facilities. Your cooperation has allowed us to make a real difference in the lives of Oregon’s seniors and disabled residents who live in CBC facilities.

​Find more information about Corrective Action processes and procedures in the CBC Regulatory Compliance Framework Guide.

Frequently Asked Ques​tions (FAQs)

I received a Notice of Civil Penalty, what does that mean and what should I do in response to the Notice?
A Notice of Assessment of a Civil Penalty is a monetary sanction issued to the Licensee of the Facility based on findings that most likely came from an Adult Protective Services (APS) investigation report or survey. The Notice describes the failure(s) that occurred and corresponding rule violations. An Appeal Rights section is also included in the Notice, explaining how to respond. If, after reading the Appeal Rights Section, you are still unclear on how to respond, feel free to contact the appropriate Corrective Action Coordinator, listed under the Contact Person section.

I received a Notification of Findings, what does that mean and do I need to do anything?
The Notification of Findings is a summary of the findings based on the corresponding Adult Protective Services (APS) investigation report. If you do not agree with the Department’s findings in the matter, you have rights. The Notification of Findings includes a page entitled, “Notice of Appeal Rights and Waivers,” that details your rights.

What is the difference between Calendar days and Business days?
Calendar days include any day of the week counting Saturday and Sundays. Business days are referred to as a regular Monday through Friday work week that excludes the weekend. For example, the Appeal Rights section in the “Notice of Assessment of a Civil Penalty” indicates that the Licensee has 10 calendar days to request a Contested Case Hearing. If you received the notice on Monday, Oct. 3, 2022, the written request must be received by Thursday, Oct. 13, 2022.