Adult Abuse

Centralized Abuse Management (CAM)  

What Is CA​M?

The Centralized Abuse Management (CAM) system is a comprehensive web-based system for the documentation of abuse reports, investigations and serious incidents. CAM aims to improve and standardize DHS and OHA abuse reports across multiple populations, replace manual processes and outdated, disparate systems to provide better protection to vulnerable Oregonians. 

Reporting and tracking different components of abuse incidents are difficult, especially when attempts are made to compare information across programs. Data systems prior to CAM are antiquated, and data elements collected have not been standardized across systems. This lack of standardization makes interfaces between systems next to impossible. Analyzing data across systems is time consuming and inefficient due to it being a manual process. It is the agency’s goal to increase awareness of patterns of abuse in licensed settings and in the community. Implementing a single solution will improve consistency and data reliability, streamline workflow and increase efficiencies

After exhaustive research, a system already in production in Colorado was chosen. It provides a base functionality and doesn’t need to be developed from scratch. Additionally, modifications were made to the system to fit Oregon’s needs. 

Oregonians will be better served with a centralized abuse management system replacing the existing collection of manual process and disparate systems currently used across the state. 

Currently CAM is being used throughout AAA/APD Adult Protective Services (APS) as their abuse report documentation tool. Later in 2019, additional program areas will begin to join APS in utilizing CAM. This will include the Office of Developmental Disability Services (ODDS), Behavioral Health (BH) and Office of Training Investigation and Safety (OTIS).

Fast Facts About CAM

  • Individuals we serve will be better protected. 
  • The use of CAM will increase productivity and efficiency through automation: 
    • Reports of abuse, screening decisions, serious incidents and investigations will be documented centrally and in near-real-time so local staff, local management, Central Office, OTIS and others with a need to know have immediate access to information. 
    • The solution will reduce the need for duplicate data entry and manual work. 
  • CAM will enable users to identify and track information on abuse investigations within programs.
  • It will be possible to identify and track abuse and abuse history at DHS-licensed facilities across programs. 
  • It will be easier for staff to produce information for auditing and analysis.
  • CAM will be a standardized, easy-to-use, web-based system. 
    • The entire abuse management process, from initial screening all the way through to the appeals stage is handled within the same system (except for court proceedings). 
    • A new system will improve users of the system’s ability to identify reported perpetrators and help prevent further abuse.


    If you are concerned that a vulnerable adult is being abused or neglected, call Oregon's Safeline at 1-855-503 SAFE (7233).