Role of the Coordinator
The role of the Adult Foster Home Provider Complaint Resolution Coordinator (Coordinator) is to work with adult foster home providers licensed by DHS Seniors and People with Disabilities (SPD) or a designated SPD licensing agency, and the Addictions and Mental Health Division regarding your complaints that have not been successfully resolved at a local level.
The Coordinator will facilitate and coordinate activities and discussions with the Department of Human Services (DHS), the local office and/or the union to move toward resolution. The Coordinator is not responsible for making a decision or determination regarding the content of the complaint.
Contacting the Coordinator
Your first point of contact regarding your questions and concerns should always be your local office or your SEIU representative if it is a union issue. You are encouraged to get clarification and attempt resolution from your local office first. Contacting the Coordinator should be the last option.
The Coordinator can be contacted by the following methods:
SEIU-represented AFH providers who have collective bargaining agreement questions may call the SEIU Member Resource Center at (877) 637-2611.