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Vocational Rehabilitation

Skip Navigation LinksOregon Department of Human Services / Employment Services / Vocational Rehabilitation

Vocational Rehabilitation Complaints or Problems

​​​​​If you have a problem or disagree with a decision about your VR services, start by talking to your counselor or the VR branch manager. You can solve most problems that way. If you need more help, you have options depending on the situation.

Report a complaint or problem  Request mediation or a hearing​  Get help  Your rights

Report a complaint or problem

​Complaints about privacy, ​customer service or discrimination

Good customer service is import​​ant to Vocational Rehabilitation.

​You have the right to:

  • Be treated fairly and respectfully
  • Receive ​correct and complete information
  • Have ODHS programs and benefits that you qualify for explained
  • Have your calls returned in one or two working days
  • Have your benefits or changes processed in a reasonable time
  • Have your health and personal information kept confidential
If you don't think VR has followed these commitments, you can file a complaint.​

How to file​​ a complaint

  • Option 1: ​ ​Complete the online Complaint Form​
     
  • Option 2: Download and submit a Complaint Form (Word). You can give it to the local branch manager or send it by mail or by fax. If you want help filling out the form, you can ask VR staff to help you.
     
    • Mail: VR Dispute Resolution Coordinator
      500 Summer Street NE, E-87 
      Salem, OR 97301-1120
    • Fax: 503-947-5025​

Disagreement​​ about services

Talk to your counselor or branch manager

If you have received a Notice of Proposed Action and disagree with VR’s decision, first talk to your counselor or branch manager. If the problem isn't resolved, you have options for a more formal review.

Ask for mediation, a hearing or both

  • Mediation is when a trained professional who doesn't work for VR helps you and VR come to an agreement. 
  • A hearing is a formal review by someone in VR who isn't involved with your situation.
How to ask for ​mediation​, a hearing or both:​
    • Mail: VR Dispute Resolution Coordinator
      500 Summer Street NE, E-87 
      Salem, OR 97301-1120
    • ​Fax: 503-947-5025

​If your case is being closed and you want to ask for mediation, a hearing, or both, there is a deadline.

  • 30 days - If your case is being closed because VR isn't able to find or contact you, you must make your request within 30 days of the date VR issues the Notice of Proposed Action.
  • 60 days - For all other situations​, you must make your request within 60 days of the date VR issues the Notice of Proposed Action.

Note: VR can't pay for your legal services.​

Get help

If you need help filing a complaint or if you have questions about the process, you can contact the VR Dispute Resolution Coordinator or the CAP program.

VR Dispute Resolution Coordinator

The Dispute Resolution Coordinator works for the state Vocational Rehabilitation program. They can answer questions so you understand your options.

Client Assistance Program (CAP)

CAP provides free legal help to people who have problems with VR. CAP is part of Disability Rights Oregon, which is separate from VR.

Your ​rights​

Read about your rights and options if you disagree with a decision about your VR services.