An official website of the State of Oregon
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If you have a problem or disagree with a decision about your VR services, start by talking to your counselor or the VR branch manager. You can solve most problems that way. If you need more help, you have options depending on the situation.
Click on a box below to see your options for filing a complaint or solving disagreements about your services.
Good customer service is important to Vocational Rehabilitation.
Get help making a complaint
If you have received a Notice of Proposed Action and disagree with VR’s decision,
first talk to your counselor or branch manager. If the problem isn't resolved, you have options for a more formal review.
Mediation is when a trained professional who doesn't work for VR helps you and VR come to an agreement. A
hearing is a formal review by someone in VR who isn't involved with your situation.
If your case is being closed and you want to ask for mediation, a hearing, or both, there is a deadline.
Note: VR can't pay for your legal services.
Get help requesting a formal review
If you need help filing a complaint or if you have questions about the process, you can contact the VR Dispute Resolution Coordinator or the CAP program.
VR Dispute Resolution Coordinator
The Dispute Resolution Coordinator works for the state Vocational Rehabilitation program. They can answer questions so you understand your options.
Client Assistance Program (CAP)
CAP provides free legal help to people who have problems with VR. CAP is part of Disability Rights Oregon, which is separate from VR.
Read about your rights and options if you disagree with a decision about your VR services.
Read about your privacy rights with Oregon VR.
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