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Vocational Rehabilitation Complaints or Problems

If you have a problem or disagree with a decision about your VR services, start by talking to your counselor or the VR branch manager. You can solve most problems that way. If you need more help, you have options depending on the situation.

Your optionsGet helpYour rightsForms

Your options

Click on a box below to see your options for filing a complaint or solving disagreements about your services.

Good customer service is import​​ant to Vocational Rehabilitation.

​You have the right to:

  • Be treated fairly and respectfully
  • Receive ​correct and complete information
  • Have ODHS programs and benefits that you qualify for explained
  • Have your calls returned in one or two working days
  • Have your benefits or changes processed in a reasonable time
  • Have your health and personal information kept confidential
If you don't think VR has followed these commitments, you can file a complaint.

How to file​​ a complaint

  • Option 1: Complete the ​ online ​Complaint form.​
  • Option 2: Download and submit the Complaint form (Word). You can ​give it to the local branch manager or send it by mail or by fax. If you want help filling out the form, you can ask VR staff to help you.
    • Mail: VR Dispute Resolution Coordinator
      500 Summer St NE, E-87 
      Salem, OR 97301-1120
    • Fax: 503-947-5025​

Get help making a complaint

Talk to your counselor or branch manager

If you have received a Notice of Proposed Action and disagree with VR’s decision, first talk to your counselor or branch manager. If the problem isn't resolved, you have options for a more formal review.


Ask for mediation, a hearing or both

Mediation​ is when a trained professional who doesn't work for VR helps you and VR come to an agreement. A hearing is a formal review by someone in VR who isn't involved with your situation.

  • Option 1: Complete the ​​ online Mediation / Hearing Request
  • Option 2: Download and submit a ​Mediation / Hearing Request form (W​ord). You can give it to the local branch manager or send it by mail or fax. If you want help filling out the form, you can ask VR staff to help you. 
    • Mail: VR Dispute Resolution Coordinator
      500 Summer Street NE, E-87 
      Salem, OR 97301-1120
    • ​Fax: 503-947-5025

If your case is being closed and you want to ask for mediation, a hearing, or both, there is a deadline.

  • 30 days - If your case is being closed because VR isn't able to find or contact you, you need to ​make your request within 30 days of the date VR issues the Notice of Proposed Action.
  • 60 days - For all other situations​, you need to make your request within 60 days of the date VR issues the Notice of Proposed Action.

Note: VR can't pay for your legal services.​

Get help requesting a formal review


Get help

If you need help filing a complaint or if you have questions about the process, you can contact the VR Dispute Resolution Coordinator or the CAP program.



VR Dispute Resolution Coordinator

The Dispute Resolution Coordinator works for the state Vocational Rehabilitation program. They can answer questions so you understand your options.

Client Assistance Program (CAP)

CAP provides free legal help to people who have problems with VR. CAP is part of Disability Rights Oregon, which is separate from VR.


Your rights

Read about your rights and options if you disagree with a decision about your VR services.

Dispute Resolution Rights (PDF)

Read about your privacy rights with Oregon VR.

Privacy Rights (PDF)