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Frances Online Instructions for All Claimants

 

You will find videos and tutorials for how to use Frances Online for Claimants on this page.

Frances Online is the Oregon Employment Department’s online system for Unemployment Insurance and Paid Leave Oregon benefits. It is available 24 hours a day, seven days a week.

Frequently asked questions for all claimants

Create a Frances Online Account

Online applications for Unemployment Insurance and Paid Leave Oregon benefits require a Frances Online account. Follow the instructions below to create your account. 


Create a Frances Online Account (video instructions)
Create a Frances Online Account (written instructions)


  1. Go to Frances Online for Claimants and select “Sign Up for an Online Account.”

  2. Verify your email address by entering your email address and then the security code sent to your email account.

  3. Confirm your Frances Online account. You may need a Letter ID to confirm your account. Letter IDs expire to keep your information safe. If you have filed a claim with us before, you may need to request a Frances Online Access Letter. Follow the instructions on updating your address if you applied for benefits in the past few years. Please allow several days for the letter to come in the mail.

  4. Log in and you’re set!


View Letters in Frances Online

The Oregon Employment Department will send letters to help you understand the status of your claim and any actions you may need to take. 


 




Paid Leave Oregon

Paid Leave Oregon makes sure you can take paid time off to care for yourself or loved ones during life's important moments. 



Unemployment Insurance Program

Unemployment insurance offers money to people who have lost their jobs or had their employer reduce work hours for reasons beyond their control.