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Frances Online Help and Resources

Frances Online is Oregon's new contributions and benefits system for both Paid Leave Oregon and Unemployment Insurance.

Common tasks

Visit our Common Task page to learn how to create an account, add multiple clients, file your payroll report, and do other activities in Frances Online.

How-to guides

Create a Frances Online Account

You will need to create an account in Frances Online before you can use the system to file your payroll report or manage your account with OED. 

  • Create a Frances Online Employer Account: English
  • Create a Frances Online Third Party Administrator (TPA) account - English

Granting Benefits Access – as an Employer

As an employer, you, or someone you choose, will need to answer questionnaires we send you as part of your employees’ application for Unemployment Insurance or Paid Leave Oregon benefits. If you have a TPA, you will need to add them as a user to your Frances Online account or adjust their access so they can see benefits information.

  • Requesting and granting benefits access - as an Employer: English

This video follows the Granting Benefits Access as an Employer how-to guide.

Granting Benefits Access – as a Third Party Administrator (TPA)

As a TPA, you may need to answer questionnaires we send as part of an application for Unemployment Insurance or Paid Leave Oregon benefits on behalf of your clients. To respond, you may need to adjust or request access to benefits information in Frances Online

Filing your Combined Payroll Report

Have more questions?

 Ask the Frances Chat Bot
Frances' interactive assistant hangs out in the top right corner of your screen. Available in English and Spanish, it has answers about things like what you'll need to create and update your account. If you have questions, start with the chat bot - even before you create your account!

Frequently Asked Questions

Get answers to common questions and learn more about how to use Frances Online from our FAQs.

Contact our team