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Frances Online Help




Frances Online is Oregon's new contributions and benefits system for both Paid Leave Oregon and Unemployment Insurance.

Use Frances Online to file and amend your combined payroll reports for the following programs:
  • Unemployment Insurance 
  • Paid Leave Oregon 
  • Workers' Benefit Fund (WBF) 
  • State Withholding Tax 
  • Tri-Met Transit Tax 
  • Lane Transit Tax 
  • Statewide Transit Tax (STT) 
Common tasks
Visit our Common Task page to learn how to create an account, add multiple clients, file your payroll report, and do other activities in Frances Online.
File specifications 
Visit our Resources page to download the updated file specifications for filing your payroll reports.

Have more questions?
 Ask the Frances Chat Bot
Frances' interactive assistant hangs out in the top right corner of your screen. Available in English and Spanish, it has answers about things like what you'll need to create and update your account. If you have questions, start with the chat bot - even before you create your account!

Get answers to common questions and learn more about how to use Frances Online from our FAQs.