Alerts

Juneteenth Holiday Closure

The Oregon Employment Department and WorkSource Oregon centers will be closed Friday, June 19, for Juneteenth. Phones will reopen at 9 a.m. on Monday, June 22.

The holiday may delay claim processing and payments by one business day.

To avoid delays, please complete tasks in Frances Online as early as possible, including:

Filing weekly Unemployment Insurance claims
Responding to questionnaires
Sending intermittent Paid Leave Oregon claims
Responding to requests for more information
Uploading documents

How holidays can affect your benefits

State agencies like the Oregon Employment Department and banks are closed on state and federal holidays. WorkSource Oregon centers will also be closed, and staff won’t answer phone calls. This usually delays claim processing and benefit payments by one business day.

Frances Online is available 24 hours a day, seven days a week. You can apply for benefits, file claims, answer questionnaires, and send us messages on holidays and weekends.

We will resume processing claims on the next business day. Due dates apply to the day you must complete the requirement, not the day we process it.

To avoid delays:

Regularly check Frances Online for updates and important letters.

Respond to questionnaires and requests for information as soon as possible.

File weekly claims for unemployment early in the week. (You can claim a week as early as the following Sunday.)

If you need to contact us, send a message while logged into Frances Online.

Unemployment Insurance

Use Frances Online to apply for benefits, file a weekly claim, or send a message.

Call the automated Weekly Claim Line at 800-982-8920 to file a weekly claim. You can start your initial application over the phone by calling 877-File-4-UI (877-345-3484). You will need to call back during our regular hours to complete your application.

If you do not have a Frances Online account, use Contact Us to send us a message.   

Paid Leave Oregon

Use Frances Online to apply for benefits, upload your verification documents, file an intermittent weekly claim, or send a message. If you don’t have a Frances Online account, use Contact Us to send us a message. 

You can learn more about the application process on our What to Expect After You Apply page.

If you are taking intermittent leave and want to file your weekly claim over the phone, you can use our automated system at 833-854-1122.

For more information, visit the Paid Leave Oregon website.

Contributions & Recovery

Employers can use Frances Online to complete requests, file, pay, and amend payroll reports, or send a message. If you do not have a Frances Online account, use Contact Us to send us a message.

For more information, please visit the Business\Employer Resources webpage.

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