Who we license
The Oregon Department of Human Services (ODHS) licenses several kinds of long-term care facilities:
- Community-based care facilities
- Residential care facilities
- Assisted living facilities
- Nursing facilities (nursing homes)
- Adult foster homes
If you want to know more, you can see the licensing requirements for
community-based care facilities and
adult foster homes.
Finding a licensed long-term care facility
You can visit the Aging and Disability Resource Connection (ADRC) website for help finding the right facility. You can also use our facility search tool to find information about facilities in your area and see inspection reports, violations and notices.
ADRC facility-based services pageLicensed facility search tool
How to make a complaint
You can make a complaint to ODHS if you think there is a problem with the quality of care being provided at a licensed facility.
Residential care or assisted living facility complaint
Adult foster home complaint
How to report abuse
If you suspect or see adult abuse, call the statewide abuse hotline at 855-503-SAFE (7233).
When you call to report an issue, you'll be asked for:
- Details about the person you are calling about (like their age, where they live, and their level of functioning)
- A description of the problem that you feel is abusive or neglectful
- Information about other people who may have direct information about your complaint
- Your opinion about whether the person is in immediate danger or risk of harm
- How we can contact you in the future if we need more information or if you want a copy of the public report
Note: State law protects your confidentiality if you report abuse or suspected abuse in good faith. You can also make an anonymous complaint.
How we investigate complaints
When ODHS receives a complaint about a facility that we license, this is what happens next:
- If needed, ODHS takes immediate steps to protect any victim from harm.
- An investigator goes to the facility or home where the complaint occurred.
- The investigator conducts interviews, reviews records and make observations.
- ODHS completes a report. The report will have one of three outcomes:
- Wrongdoing occurred (the report is substantiated)
- Wrongdoing did not occur (the report is unsubstantiated)
- It is not clear whether wrongdoing occurred (the report is inconclusive)
When complaints are substantiated, ODHS follows up with regulatory action when needed.