OHCS Ombuds office

About the Ombuds office

Oregon Housing and Community Services has an ombuds office that acts as an impartial advocate for those who are eligible to apply and/or are receiving services, and those who are with OHCS. The ombuds' goal is to ensure that people applying for and/or receiving services are treated fairly and services are equitable.

Consider contacting the ombuds office if:

• You have a concern or complaint regarding the OHCS services you are eligible to apply for and/or are receiving.
• You feel like you are being treated unfairly or inequitably within an OHCS program or by an OHCS Staff Member.

Please be aware that the ombudsperson cannot:

• Take complaints from individuals who are not eligible for and/or have not applied for Oregon Housing and Community Services assistance programs.
• Give legal advice.
• Work with anyone who has an open legal case against OHCS or is in the appeals process.
• Suggest a change be made that goes against the current law at the time of the incident.
• Overturn a decision or court ruling.

If the ombudsperson cannot work with you, they will try to connect you with resources that may help with your situation.

The goal of the ombudsperson is to find a resolution, however, depending on the situation, we cannot guarantee one.