Text Size:   A+ A- A   •   Text Only
Find     
Site Image
ORPIN Frequently Asked Questions

I forgot my password.

  • Click the Login to ORPIN option in the menu bar.
  • Click the red "Forgot your username or password? Click here to reset it!" link.
  • Look for the Forgot your password? section.
    • Type your email address into the first field.
    • Type your login username into the second field.
    • Click the Submit button.

You will receive two emails from ORPIN within five minutes of your request. One email will contain your login username and the other will contain a temporary password. When you use this password for the first time, ORPIN will prompt you to create a new permanent password. (Note: ORPIN keeps the last two passwords used on file, and it will not allow you to reuse either of them as your new permanent password.)

Back to Top

I forgot my username.

  • Click the Login to ORPIN option in the menu bar.
  • Click the red "Forgot your username or password? Click here to reset it!" link.
  • Look for the Forgot your Username or your Username and Password? section.
    • Type your email address into the first field.
    • Type your last name into the second field.
    • Click the Submit button.
You will receive two emails from ORPIN within five minutes of your request. One email will contain your login username and the other will contain a temporary password. When you use this password for the first time, ORPIN will prompt you to create a new permanent password. (Note: ORPIN keeps the last two passwords used on file, and it will not allow you to reuse either of them as your new permanent password.)
Back to Top

I'm trying to reset my login information in ORPIN but it won't let me.

There could be several different reasons ORPIN isn't recognizing you. Here are some of the most common:
  • You are entering an email address that is different from the one registered to the login account. If you have more than one active email address, try entering a different one. If you believe the email address on the account in ORPIN needs to be updated, email the ORPIN Help Desk at info.orpin@state.or.us for further assistance.
  • You are using the incorrect login username. Try using the "Forgot your Username or your Username and Password?" option instead. This will search for you by your email address and last name.
  • You have more than one registration in the system. (If you are in the system more than once and try to do a password reset by last name, ORPIN won't know which of the accounts to use for the password reset.) If you know your login username, use the "Forgot your Password?" option instead of trying to pull by last name. If you don't know your login username, email the ORPIN Help Desk at info.orpin@state.or.us for further assistance.
  • The account is registered to somone else's name and/or email address. If you are positive that you are using the correct login username, it may be that you are not the person registered on that user account so the last name and email address don't match. If this is the case, email the ORPIN Help Desk at info.orpin@state.or.us for further assistance.
Back to Top

I received a temporary password from ORPIN but I'm still not able to log in with it.

Check for the following:
  • Capitalization - ORPIN passwords are case sensitive. If there are capitalized letters in the temporary password it sends you, be sure to enter them as capital letters when typing your login information.
  • Ghost Spaces - If you have copied and pasted either your login username or the temporary password, you may have accidentally picked up an extra space at the beginning or end of the text. ORPIN will view this "ghost space" as a character, and it won't be an exact match to the login information on file. Try typing the username and password by hand instead of using the copy/paste function.
  • Inactivity Check - If you haven't accessed your ORPIN account in over five years, your login has been put on hold. (ORPIN calls this an "Inactivity Check". If you receive this message when accessing the system, you need a system administrator to remove the hold for you. Email the ORPIN Help Desk at info.orpin@state.or.us to request that we remove the hold. (Please include your login username in your email.)
Back to Top

I tried to log in, but I get an error that it's been too long since my last login (inactivity check).

If you haven't accessed your ORPIN account in over five years, your login has been put on hold. (ORPIN calls this an "Inactivity Check". If you receive this message when accessing the system, you need a system administrator to remove the hold for you. Email the ORPIN Help Desk at info.orpin@state.or.us to request that we remove the hold. (Please include your login username in your email.)
Back to Top

How do I register on the ORPIN program?

Registration is easy!

  • Go to the ORPIN program at http://orpin.oregon.gov and click on Supplier Registration in the left hand menu bar.
  • Follow the steps to set up an account, including creating a login username and password, entering your company information, and indicating the types of goods or services your company can provide to the state.

There is no cost to register, and the process takes about five or ten minutes to complete. Once you've finished, you will have immediate access to opporutnities for bidding and awarded contract information! 

Click here for a printable Supplier Registration guide (complete with screenshots and helpful hints). 

Back to Top

I started on my registration but was interrupted. Do I need to start over?

Absolutely not! In fact, as soon as you create a User ID and Password the system will save any information you have completed in your registration. You can easily pick up where you left off by logging in with the Username and Password you created.
Back to Top

I was just certified as an MWESB and I'm trying to complete my ORPIN account.

Sometimes people using older versions of Safari, Firefox, or Google Chrome get stuck when trying to complete the account created in ORPIN through their MWESB certification.

The ORPIN Help Desk staff can get you past the problem by creating a login username on your behalf. Please send an email to the Help Desk at info.orpin@state.or.us and request that we build the username for you. (If you have a preferred login username, let us know what that is. Otherwise we will default to a combination of your first initial and last name.) Once we create the username, we will prompt ORPIN to email you the login information and a temporary password.

Back to Top

What if I am an individual (not a company)? Can I still register on ORPIN?

Yes - you can register as a Sole Propietor. Just enter your own name as the Legal Business Name when completing your Company Information page. You should indicate that this is a Sole Proprietorship in the Company Type dropdown as well.
 
Note: You do not need to enter a Federal Tax ID number or Social Security Number during the registration process. (Even though there is a field on the Company Information page for it, it is not a requirement to complete the registration process.) Please be aware however that you may be asked to provide this data if/when you submit a bid on an agency opportunity.
Back to Top

I'm trying to enter our company's product/service offerings but don't see them in the list in ORPIN.

The product/service database is based on the NIGP Code (a national commodity code platform). There are over 5,000 NIGP commodities, and our experience has been that most products/services are covered somewhere in the code. Here are a few helpful hints to find those that apply to your business:
  • The commodity code list is set up as a hierarchy. This means you can actually drill down into each category and find more specific choices. Any time you see elipses (indicated by three dots ... to the right of a category title), you can drill deeper into that category. Just click on the words (instead of checking to box) and you will be taken to the next level down.
  • Try using the Find feature. This button is located at the top left of the commodity list. Enter only one word at a time into the search field. For multiple word phrases, put quotation marks at the begninning and end of the phrase, (ie. "human services"). Then look through the results to find the closest match. You may select multiple product/service categories!
In the event that you do not find an appropriate category, choose the best available match and finish your registration. Then send us an email with your suggestion for a new category.

Note: ORPIN users your product/service category selection to determine which opportunities to display under the “Browse Opportunities by Product/Service” function, as well as to prompt automatic email notices of new opportunities. It does not impact any of the other Browse Opportunity functions.
 
If you would like assistance choosing your products or services, please email the ORPIN Help Desk at info.orpin@state.or.us.

 

Back to Top

I have a pending affiliation with my company. How do I get this approved?

When you request to be connected (affiliated) with an existing company, ORPIN sends an email to the Primary Contact on the account. The Primary Contact needs to log into their account, click on Users in the menu bar, and then approve your affiliation request. If the Primary Contact is not available, email the ORPIN Help Desk at info.orpin@state.or.us and request that we approve the affiliation on their behalf.

Back to Top

We need to change the Primary Contact on our account.

Is the current Primary Contact still with your company? If so, they can log into their ORPIN account, click on Users in the menu bar, and reassign the Primary Contact responsibility to another user within the organization. (If the new Primary Contact person doesn't have a user account yet, the current Primary Contact will need to add them first before they can transfer the responsibilty over to them. This can also be done within the Users section of the menu bar.)
If your current Primary Contact person is no longer with the organization, the ORPIN Help Desk staff can assist with updating the Primary Contact for you. However, the new Primary Contact person needs to have an existing user account so that ORPIN staff can reassign the responsibility to them. If the new Primary Contact does not have an existing user account, have them perform the following steps:
  • Go to the ORPIN website at http://orpin.oregon.gov.
  • Click on Supplier Registration in the menu bar.
  • Enter their user profile information, including a login username and password.
  • On the Company Search page, enter their company name. (The City field can be left blank if desired.) ORPIN should come back with a message that the company is already in the system. Click on the checkbox next to the existing company. (This creates a '"pending affiliation".)
  • Complete the rest of the registration by selecting the products and/or services that the company provides, as well as the regions in the state of Oregon that they can provide their goods/services to.
  • Once they have completed the registration process, email the ORPIN Help Desk at info.orpin@state.or.us to request that we approve the affiliation and move the new person to the Primary Contact position.
If you have any questions or need additional information at any point during this process, please email the ORPIN Help Desk for assistance.
Back to Top

Can we add additional users to our company's account?

Yes - there is a feature that in the menu bar called Users that will allow the Primary Contact on your company's account to add or delete sub-users to the account. They will enter the person's first and last name and then create the login username/password combination for them. From there, the new subuser can log in with this new username and password to complete their registration.
Back to Top

What is "eBidding" and am I required to use it?

eBidding is the ability to respond electronically to bids directly through the ORPIN system. It serves as an alternative to submitting a traditional (Manual) bid such as hand delivery, email, or fax (when allowed). All opportunities in ORPIN will allow for Manual bids; only some will allow for both Manual and Electronic bids. This distinction will be noted at the top of the opportunity document, right underneath the opportunity's title. You do not need to be authorized to eBid to participate in most of the opportunities in ORPIN.

What do I need to do to set up my account for eBidding?

To participate in eBidding, your company must have an active eBid Keyword. (This is a special password used only when submitting an eBid.) The Primary Contact for your company will activate the eBidding feature and establish the eBid Keyword. Once they have done this, it can be shared with all sub-users on the account.

Instructions for Primary Contacts to activate eBidding:

  • Log into your ORPIN account and click on My Profile in the menu bar.
  • Click on Subscription Change/Renew.
  • Check the box for Electronic Bidding and click the Next button to submit the change.
  • Click on View/Change eBid Keyword under My Profile in the menu bar.
  • Click the Go button to prompt ORPIN to email you a temporary eBid keyword.

The temporary eBid keyword is only active for ten days. Therefore, once you receive the email from ORPIN, you will have ten days to log back into the program and change the temporary keyword to a permanent one. After you log into your account, it should immediatly prompt you to enter your temporary eBid keyword, and then to create a new permanent one. If for some reason you don't see this prompt, you can click on My Profile in the menu bar and go to View/Change eBid Keyword to change it from there.

Back to Top

What do I need to do to set up my account for eBidding?

To participate in eBidding, your company must have an active eBid Keyword. (This is a special password used only when submitting an eBid.) The Primary Contact for your company will activate the eBidding feature and establish the eBid Keyword. Once they have done this, it can be shared with all sub-users on the account.
Instructions for Primary Contacts to activate eBidding:
  • Log into your ORPIN account and click on My Profile in the menu bar.
  • Click on Subscription Change/Renew.
  • Check the box for Electronic Bidding and click the Next button to submit the change.
  • Click on View/Change eBid Keyword under My Profile in the menu bar.
  • Click the Go button to prompt ORPIN to email you a temporary eBid keyword.
The temporary eBid keyword is only active for ten days. Therefore, once you receive the email from ORPIN, you will have ten days to log back into the program and change the temporary keyword to a permanent one. After you log into your account, it should immediatly prompt you to enter your temporary eBid keyword, and then to create a new permanent one. If for some reason you don't see this prompt, you can click on My Profile in the menu bar and go to View/Change eBid Keyword to change it from there.
Back to Top

How do I find a specific opportunity on the ORPIN system?

The Browse Opportunity feature in the menu bar gives you several different ways to look for opportunities. Here is a brief explanation of each:

  • Open Opportunities - This option displays a list of all opportunities currently open in ORPIN. It will be listed in order of which opportunities are closing soonest.
  • By My Profile - This option displays only those opportunities that match the goods/services and the location preference you set up on your profile during the registration process. (Note: If you chose not to turn on automatic email notifications for your account, this is a great place to check for those opportunities that match your goods/services!) 
  • By Product - This option displays current opportunities grouped by the commodity category they fall under.
  • By Organization - This option displays a list of agencies with current open opportunities. This is a GREAT resource to use if you know that a specific agency has an opportunity available but you don't have the opportunity number or title. Choose whether you want to sort by the Issued By agency or Issued For agency, and then click the Search button to see all of the agencies with open opportunities.
  • Advanced Search - This option allows you to get more specific in your searches. You can search by a title keyword, the opportunity number, or many other options to narrow down the search results. (Note: Pay attention to the Issued From and Issued To dates at the bottom of the search screen. If you search for an opportunity and don't get any results, try moving the Issued From date back a bit. It could be that the opportunity you are looking for was issued prior to the date that was showing in this field.)
Back to Top

How can I get more information about an opportunity posted on ORPIN?

The ORPIN site acts as a “Bulletin Board” for opportunities and notices. Agencies post their own opportunities on the system, so while the ORPIN support staff can help you locate a specific opportunity on the program, we do not have information about the postings themselves.

First be sure to read through any attachments on the opportunity in ORPIN. (Look for the Attachments Exist folder in the middle of the screen directly under the state seal image.) If you still have additional questions, please contact the “Issued By” Contact shown on the opportunity document. They will be able to assist you with any questions or concerns you may have.

Back to Top

I can't open the Attachments Exist folder.

There are a few things that might cause this. Please check the following:

  1. You must be logged into a registered supplier account. If you are just browsing as an Anonymous User you won't be able to access attachments. Did you enter your username and password before pulling up the opportunity? If not, you haven't logged in yet.
  2. After you log into the system and pull up an opportunity, you must add your company to the Interested list before you can open the attachments. To do this, click on Express/View Interest in the menu bar. Select whether your company is interested as a Primary Contractor or a Subcontractor, and then click the Submit button. This will place you back on the face of the document and you will be able to open the Attachments Exist folder.
  3. If you try to express interest and get an error message indicating you are not affiliated with a company, it means that you created a user account but it isn't officially tied to a company account. See the FAQ above titled "I have a pending affilation with my company" for more details on how to correct this.
Back to Top

My company expressed interest in an opportunity, but it turns out we aren't interested after all.

You can remove your company from the Interested list by going back into Express/View Interest and unchecking the Interested box.
Back to Top

Why does my first & last name show under my company's name on the Interested list?

It only looks like this to you. (The other companies in the list don't see your first & last name but do see their own.) This is to let you know who expressed interest on behalf of your company.

That being said, there is a Show Details button at the top of the Interested list. If you click this button it will expand the list and display contact information of every company in the list. This allows for networking between Primary contractors and Subcontractors.

Back to Top

How do I find the Bid Results on ORPIN?

Agencies may choose to post items such as a Preliminary Results list, Evaluation Spreadsheet, Intent to Award letter, etc. All of these documents will be available for you to search under the menu option called Browse Award Results.

Open this menu option and select the appropriate type of document, then enter the Opportunity number (include dashes or other special characters). Pay special attention to the date range in the search - you may want to push back the starting date so that it will look for attachments posted at an earlier time. Hit the Search button and if the attachment exists it should display at the bottom of the screen.

If you have not found anything under these menu selections, you can contact the opportunity administrator and ask the status of the bid results.

Back to Top

How can I see who an opportunity was awarded to?

Click on Browse Award Results in the left hand menu bar and go to the sub-option called Browse Award Results. Enter the opportunity number (complete with dashes or special characters) into the Opportunity Number field. Remove the start date so that the system will search for awards posted during any timeframe, and hit the Search button. If the opportunity has been progressed to an award through ORPIN, the information will display.

If there are not any results, you can contact the opportunity administrator at the agency and ask for the status of the award. 

Back to Top

I received a "Bad Referer" error while using ORPIN.

You have accessed this page through an invalid referer. This activity has been logged.”
 
“Bad Referer” is the technical term that means the system lost communication with your ORPIN session. This often occurs when using the forward, back, or refresh buttons on your browser rather than the buttons that ORPIN provides; accessing ORPIN through a bad link in an email or website; or if your cookie/privacy settings are too restrictive. 
 
If you get a Bad Referer message, please try the following:
  • Close all your browser windows and then open your browser again.
  • Instead of using an existing favorite or bookmark to get to ORPIN, type the URL into your address bar as follows: http://orpin.oregon.gov
  • Once you get to the website, you can create a new favorite link or bookmark. Make sure you do this before you log in!!! If you create the link after you log in, the link will contain your current session ID. This will cause the same Bad Referer message when you try to access it the next time.
You should be able to log in successfully now. If the problem persists you may have trouble with your cookie/privacy settings. To adjust these settings in Internet Explorer:
Go into Tools>Internet Options>Privacy, then click on the Sites button next to the popup blocker settings.
 
Enter oregon.gov as an allowed site and click the Add button. When you add it to the list, it should display with an asterisk at the front, such as *oregon.gov. 
 
If you continue to recevie the Bad Referer message, please email the ORPIN Help Desk at info.orpin@state.or.us for assistance.
Back to Top

How do I update my existing registration?

If you want to update your personal user information:

Click on My Profile in the menu bar.

  • To update contact information, click on User Information.
    • Click on the Add/Edit button next to the section you want to update.
    • Make the appropriate changes and hit the Submit button to save it.
  • To change your password, click on Change Logon Password.
    • Enter your current password.
    • Enter a new password in the second field.
    • Confirm the new password in the third field.
    • Click the Submit button. You should see a message that the password was changed successfully. If you see this message, just click on any other menu option to exit this screen. NOTE: ORPIN keeps the last two passwords used on file and will not allow you to reuse either of these passwords. If you get a notice that 'immediate reuse of a password is not allowed' it means that you are trying to set the password to something you used recently. Try altering the password slightly (add a number or special character, for example). This should solve the problem.
  • To update the commodities on your account, click on Product/Service Information.
    • Your current commodity selections will display. If you see a checkmark in a box, this indicates that you have selected the category. If you see an X in a box, this means that you made a selection further down inside a category. Click on the words instead of the checkbox to drill down into the category and see your selection.
    • To add additional commodities, either checkmark a category or drill down into categories and check them at a lower level. You may also try the Find option at the top of the list. This will allow you to search by keyword.
  • To update the locations on your account, click on Location Information.
    • Your current locations will display. These are the regions in the state of Oregon that your company can provide goods or services to.
    • To add or remove locations simply check or uncheck the boxes. 
    • If you're not sure what is included within the regions, click on the region name to expand a list of counties/cities that fall within that region.
  •  To add or remove email notifications or eBidding capabilities, click on Subscription Change/Renew.
    • Email Notifications will prompt ORPIN to send you an email any time that an opportunity is issued if it matches the products/services and locations selected on your account.
    • Electronic Bidding allows you to issue bids directly through the ORPIN program. (Not all opportunities allow for eBidding. Check the top of the opportunity document to see what types of bids are allowed.)
  • To view the Terms and Conditions of use, click on Agreement Details.
  • To view a summary of your registration, click on Registration Summary.

If you want to update your company information:

Click on My Company Details in the menu bar. (This menu option is only available to the Primary Contact for the company.)

  • Click on Company Information to edit company contact information such as address, phone number, website address, etc. Click the Add/Edit button next to any piece of information to update it.
  • The Supplier Certifications area will show you what MWESB certifications your company holds. If you have questions or concerns about the certifications shown, please contact the MWESB Office at 503-986-0075.

Please note: If your company has an active Minority, Women, or Emerging Small Business certification, then your company info in ORPIN will be locked down for editing. (The MWESB database imports into ORPIN each evening, so the info is locked in ORPIN to ensure that the data matches between the programs.) If you need to update company details such as address, phone number, etc please contact the MWESB Office at 503-986-0075.

Back to Top

Our company's name or Federal Tax ID has changed.

If your company has an active contract with the state, please first notify your Contract Administrator of any changes to company name, federal tax ID number, etc.
 

You will not be able to update your company's name in ORPIN yourself. To request a name change, send an email to the ORPIN Help Desk at info.orpin@state.or.us.

Back to Top

How do I turn off/unsubscribe email notifications?

If you feel that you are receiving too many emails that don't apply to your company's book of business, you may want to fine tune your commodities. This will allow you to continue receiving the notices, but to tailor them so that you only receive those that correspond to your goods or services offering.

   To do this, click on Product/Service Information.

  • Your current commodity selections will display. If you see a checkmark in a box, this indicates that you have selected the category. If you see an X in a box, this means that you made a selection further down inside a category. Click on the words instead of the checkbox to drill down into the category and see your selection.
  • To add additional commodities, either checkmark a category or drill down into categories and check them at a lower level. You may also try the Find option at the top of the list. This will allow you to search by keyword.

If you want to turn off the email notifications completely, you can do this by going to My Profile in the menu bar and clicking on Subscription Change/Renew. From there, just uncheck the box for Email Notifications and click the Next button to submit the change.

Back to Top