Who licenses long-term care facilities
A variety of licensed facilities in the community provide care for people who need help with
activities of daily living, personal care and taking medication.
The Oregon Department of Human Services, Aging and People with Disabilities,
Office of Safety, Oversight and Quality coordinates and issues licenses for the following types of facilities:
- Residential Care Facilities
- Assisted Living Facilities
- Nursing Facilities
Adult Foster Homes are licensed by the
local ODHS office or Area Agency on Aging where the home is located.
Looking for a long-term care facility?
Licensing process and standards
To be licensed, certain standards must be met and maintained. All facilities are inspected periodically and surveys are conducted. To learn more, visit:
To make a complaint
To make a complaint about a nursing facility:
Residential care or assisted living facilities
To make a complaint about a residential care or assisted living facility:
If you suspect or witness adult abuse, call our statewide toll-free
reporting hotline at
When you call to report an issue, a screener will ask for details. Some of the information you may be asked to provide includes:
- Details about the person you are concerned about, like their age, where they live, and their current level of functioning (if known)
- A description of the problem or issue that you feel is inadequate, abusive or neglectful
- Information about other people or witnesses who may have direct information about your complaint
- Whether or not the person is in immediate danger or risk of harm
- Details about how to contact you in the future if more information is needed or if you want a copy of the non-confidential public report
Note: State law protects the confidentiality of anyone who reports abuse or suspected abuse in good faith. You can also make an anonymous complaint of abuse or neglect.
Nursing facilities are required to immediately self-report all alleged violations.
If you are a nursing facility following mandatory self-reporting requirements:
In Oregon, thousands of complaints are made on behalf of residents of facilities each year. If a complaint involves a facility that is licensed to provide care, the following actions are taken:
- An investigator responds to the facility or home where the complaint occurred.
- The investigator conducts interviews, review records and make observations.
- A report is completed that concludes whether wrongdoing is substantiated, unsubstantiated or inconclusive.
- Immediate steps are taken to protect a victim from harm.