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Computer and browser settings help topics

Chrome reportShow.do issue

To successfully view PDF files within Civic Platform without receiving the Adobe Reader prompt, users must adjust the default behavior of Chrome to open PDFs directly instead of downloading them. Here's a step-by-step guide to make this adjustment.

Clearing browser cache

Clearing your browser cache instructions for the most common internet browsers.

Edge browser settings to download reports

How to configure your Edge browser be allow reports to be downloaded from Accela.

Enabling pop-ups

Step-by-step instructions with screenshots to enable pop-ups in Microsoft Edge and Google Chrome.

How to check what server you are on in Accela

Our Oregon ePermitting presence resides on multiple servers with Accela. From time to time, we may ask you what server you are on when truobleshooting an issue.

How to correct Adobe Reader error in document preview - Civic Platform

Some users may receive an error message when trying to “Preview” a PDF document in the Documents Page in the back office, here is how to fix this issue.

Supported environments

For information on what environments are supported by the Accela update, including operating systems and web browsers.