How to correct Adobe reader error in document preview - Civic Platform

Some users may receive this error message when trying to “Preview" a PDF document in the Documents Page in the back office:

To correct this, do the following:

1. Make sure that the latest version of Adobe Reader is installed on the computer.
   
2. Next, go to the Tools icon in the upper right corner of Internet Explorer > click Manage add-ons:
   
   
   
3. Select Toolbars and Extensions > make sure All add-ons is selected > select Adobe PDF Reader > click Enable to enable the Adobe Reader add-on in Internet Explorer.  Close the windows and try again.