Refund policy

1. The applicant must submit a complete permit application. The application can be submitted:
• In person at the counter
  
• By mail, or
• Electronically through BuildingPermits.Oregon.gov 
  
  
2. The permit application is reviewed for completeness. 
   
   
3. When a permit cannot be issued the applicant is notified by telephone, mail, or email that:
• Additional information is required.
• A plan review is required.
• Additional payment is required.
  
• The scope of work is not covered by the type of application submitted. 
  
  
4.  After full payment is received and all requirements are met a permit may be issued.
   
   
5. A permit or work authorization may be cancelled if the jurisdiction finds that permit issuance is in conflict with a local ordinance, land use law, or other legal requirement. The permit or work authorization applicant/purchaser must contact the local jurisdiction to resolve the issue. 

Refund Policy 

1. The jurisdiction may authorize the refunding of: 
• Any fee not duly authorized;  
• The fee paid for a permit under which no work has commenced, subject to the limitation of subsection 2 of this section; and,  
• No fee shall be refunded except on a written request by the applicant and received by the jurisdiction no later than 180 days after payment. Requests for waiver or refunding of all other permit fees shall be made to the jurisdiction. 
  
  
2. The jurisdiction may retain part of the fee to cover administrative costs or for work already performed/provided.