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Licensee and Applicant Portal Assistance

Access the licensing system Here - Licensee Portal
Access new or pending application Here - Applicant Portal


Licensee and Applicant Portal Issues

Portal Tips and Tricks: 


Are you using a computer? 

Our online system is not mobile device friendly. Use a computer or a laptop to access your portal. 


Are you using a compatible web browser? 

Our online system is the most compatible with Mozilla Firefox and Google Chrome. If you are using another web browser, try switching to one of the above options. 


Are you using the correct portal? 

If you are already licensed with the Oregon BLSW, use the Licensee Portal

If you are wanting to become licensed with the Oregon BLSW, use the Applicant Portal


Are you using the correct email address? 

Always double check that you are using the correct email address to log in. 

If your email address is incorrect, please contact our offices using our contact information at the bottom of this page. 


Why aren't my password or my security questions working? 

Make sure to enter your password and security question answers exactly as you created them. Our online system is case sensitive and remembers every symbol and space you use for your password. 

When you enter it incorrectly more than 3 times, you will be locked out of your account. 


My account is locked, what do I do? 

Please use the instructions for resetting your security questions and password under the FAQ section of this page. This will allow you to unlock your account on your own. 


Why isn't the temporary password in my email? 

Sometimes the automated emails our system sends do not make it past your email spam/junk filters. 

  1. First check your spam/junk folders. 
  2. Try adding the Oregon BLSW automated emails to your contacts: blsw@thentiacloud.net

If the above fixes do not work, contact our office using our contact information at the bottom of this page. 



Frequently Asked Portal Questions: 


How do I resent my security questions and password? 
  1. Use a computer or laptop and compatible browsers: Google Chrome or Mozilla Firefox. 
  2. Make sure you are using the correct portal: 
    1. Current Licensees: Licensee Portal
    2. New Licensees: Applicant Portal
  3. Click "Forgot Password"
  4. Enter your email address

  5. Check your email for the temporary password
  6. Return to portal and enter your email and temporary password
  7. Change your security questions
  8. Change your password
  9. Then you will be able to access your account

Where is the option to create a new account? 

Our applicant portal will sometimes load zoomed in. This can cause the bottom of the applicant portal to be cut off from your view. 

  1. Go to the applicant portal
  2. Use your browser settings to zoom out
  3. Stop when you see a grey box, with the phrase: "New User? Apply Now"

If you continue to have issues, please contact our office using our contact information at the bottom of this page. 

Need additional portal assistance? 

We understand that log in issues happen. Our office staff are available to assist you. 
  • Email us at oregon.blsw@blsw.oregon.gov
    • Subject: Portal Assistance Requested
    • Tell us: 
      • What is the issue? 
      • What steps have you tried already?
      • Any screenshots or images of the error message or issue

  • Call us at 503-378-5735
    • Phone hours: Monday-Friday, 9:30 am - 3:30 pm PST
    • If phones are busy, try emailing us