The Telecommunications Management Program (TM Program) provides enterprise telephone services for agencies, boards, and commissions. Telecommunications provides a vendor managed telephone system that includes:
- Basic telephone services
- Call Center Services
- Audio Conferencing
- Instant Messaging
- Billing portal
- 911 services
- Installation, maintenance, and repair
- Training
The team manages vendor contracts and relationships to ensure resilient and reliable telephone services. The team acts as liaison between agencies and vendors, focusing on clear communication.