OSCIO

Oregon state government's executive agency Voice over Internet Protocol (VoIP) system uses two Unify desk phone models, the Xpressions voicemail system, and a web client called Unified Communications (UC). Most users have the OpenScape IP 35, a model with standard business features. For users who require multi-line capabilities, the OpenScape IP 55 provides 8 line appearances which they can customize with the option for additional lines on a key module. Users who regularly schedule conference calls or spend a lot of time away from their office may be able to opt-in for the UC web client for a small additional charge. UC provides access to many phone functions, along with some unique features and is accessible from the state network or via an app on mobile devices. 

OpenScape IP 35 phoneOpenScape IP 35     OpenScape IP 55 phoneOpenScape IP 55


Training videos and resources

Click a topic to access video and document resources. Each of the linked training videos is under three minutes and covers many phone, voicemail, and UC features.

Click the video or supplemental document (pdf) links below to learn more about the Xpressions Voicemail system's functions and capabilities.

    Voicemail Overview​ Video    PDF   
    Record a greeting​ Video    ​PDF   
    Voicemail shortcuts​ Video    ​PDF   
    Record today's greeting​ Video    ​PDF   
    Record an out-of-office greeting​ Video    ​PDF   
    Set a referral number​ (zero out) Video    PDF   
    Check messages while out of office​ Video​    PDF   
​    How to reset your password Video    ​PDF
​    Record advanced greetings Video    PDF   
 

Click the video or supplemental document (pdf) links below to learn more about the OpenScape IP 35 phone's functions and capabilities.

 
   
    OpenScape IP 35 Overview​ Video     PDF   
    Understand the missed call lights Video    PDF   
    How to make a conference call​ Video    PDF   
    How to set up a directory​ Video​    PDF   
    ​How to connect and use a headset Video    PDF   
​    How to move between speaker and handset Video    PDF   
    ​How to program function keys​ Video    PDF   
 

Click the video or supplemental document (pdf) links below to learn more about the OpenScape IP 55 phone's functions and capabilities.

​   
​    OpenScape IP 55 Overview Video    PDF   
    Understand the missed call light​ Video    PDF   
    How to make a conference call​ Video    PDF   
    How to set up a directory​ Video    PDF   
​    How to program function keys Video    PDF   
​    How to use advanced key programming Video    ​PDF   
​    How to connect and use a headset Video    PDF   
​    How to move between speaker and handset Video    PDF   
 

Click the video or supplemental document (pdf) links below to learn more about the Unified Communication (UC) system's functions and capabilities.

  
​    Overview & benefits Video    PDF   
    Conferencing overview​ Video    PDF   
    Conferencing creator​ Video    PDF   
    One Number Service​ Video    PDF   
    ​Conference management Video​    PDF   
​    Android mobile client overview Video    PDF   
​    iOS mobile client overview Video    PDF   
​    Contacts & directory Video    PDF   
​    Journal & voicemail Video    PDF   
 

 

Connect with us

503-373-7068

 

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