An official website of the State of Oregon
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During your first visit, you should be able to determine if this is the right dental office for you. Consider the following:
You and your dentist are partners in maintaining your oral health. Take time to ask questions and take notes if that will help you remember the dentist´s or dental hygienist’s advice or instructions.
Many dental offices offer to interact with your dental insurance company on your behalf in obtaining pre-authorization and verifying coverage. However, it is always the responsibility of the patient to know her or his benefit plan and to pay for dental services that have been provided that are in excess of the amount covered by insurance.
If the dentist makes recommendations for treatment, don’t be afraid to ask for more information.
Board regulations require that a licensee provide copies of a patient’s records, including x-rays, within 14 days of written request made by the patient or patient’s guardian. (OAR 818-012-0030(9)(a) & OAR 818-012-0032).
Physical records include silver emulsion radiographs, physical study models, paper charting and chart notes:
The Licensee may require payment in advance that is reasonably calculated to cover the costs of making the copies or duplicates. The dentist may charge a fee not to exceed $30 for copying 10 or fewer pages of written material and no more than $0.50 per page for pages 11 through 50 and no more than $0.25 for each additional page plus any reasonable clerical costs incurred in the duplication of paper records. The dentist may charge the actual cost of duplicating x-rays. A dentist may not withhold these records because of any prior unpaid bills, except in the case of study models and radiographs if the study models and radiographs have not previously been paid for.
Digital records include any patient diagnostic image, study model, test result or chart record in digital form.
The Licensee may require the patient or patients guardian to pay for the typical retail cost of the digital storage device, such as a CD, thumb drive, or DVD as well as associated postage. The Licensee shall not charge any patient or patient's guardian to transmit requested digital records over email if total records do not exceed 25Mb. The Licensee may charge up to $5.00 for duplication of digital records up to 25Mb and up to $30.00 for more than 25Mb. Duplicate digital records shall be of same quality as the original digital file.
Assistance programs vary. We recommend that you contact your local dental society to see if they know of any programs in your local area. The Oregon Dental Associations Website has a listing as well. You can visit their Community Access page by following this link. ODA Community Access Page.
There is also a clinic at the Oregon Health and Science University, School of Dentistry, located in Portland that provides reduced fee care (503-494-8867).
For those with exceptional need, you may consider contacting 'Exceptional Needs Dental Services'. Services are limited to client who are non-ambulatory or have a severe developmental disability or a mental impairment. Please call 800-644-1859 for further information or visit their website at www.endsor.com.
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