Andrea "Andie" Gifford loves taking care of guests.
That is what Target calls its customers – guests – and Andie is quick to correct
anyone who may forget this important fact.
"My favorite part of my day is when a guest comes in that may be having a bad day
and I make them smile," Andie said, her shy smile brightening. "I love meeting
new people every day."
29, has worked at Target since August 2014. Andie has an intellectual
disability and has been in services with provider Opportunity Foundation of Central Oregon since
2010. When Opportunity Foundation closed its sheltered workshop, Andie started
working in Employment Path Community services in the provider's thrift stores.
Her team said that experience has been essential to her success at Target.
"Learning appropriate interactions, not talking about personal things and making good eye
contact was important," said Patti Jo Colburn, employment specialist with
Opportunity Foundation. Patti Jo developed the job for Andie and also is her
"She continues to work on certain skills at the thrift store. I shared with the
staff at Opportunity Foundation that she uses a checklist at Target so they
could make sure to work with her on that at the thrift store."
Andie works 10 to 15 hours per week as a front-end cashier support at Target. Her
duties started limited but have expanded greatly over the past few years. She
started primarily as a support person to the cashiers, making sure bags were
stocked and the register area was cleaned. Now she also cleans the break room,
does merchandising for the "bull's eye area" of $1-$5 items, helps guests find
items, restocks the entire register area and sometimes does "re-shops" or
re-stocks returned items in the aisles.
Target Human Resources Leader James Gricios said Andie's skills have grown and she is
an essential member of the team.
"Many of our guests look forward to seeing her," he said. "She is part of the family
James credits Andie's job coach Patti Jo with not only supporting Andie
appropriately, but taking the time to understand and learn the workplace
"Patti Jo understands the culture here at Target and how important our guests are and that is essential to us with
training and supporting Andie," he said, adding that he encourages other
employers to consider hiring someone with an intellectual or developmental
"Don't underestimate the value a single team member can bring to a store," he said."
The kind of qualities Andie brings to our team are invaluable."
Andie works two days per week at Target and is available on-call during busy times.
She continues to work on her job skills at the thrift store using the
Employment Path Community service. Patti Jo said the current focus is working
on Andie's cashiering and money counting skills to increase Andie's hours and
build toward her long-term goal of becoming a cashier at Target.
"I did a lot of systematic instruction to help set her up for more independence,"
Patti Jo said. "She is taking initiative now and asking questions."
Patti Jo also supports Andie when she takes the annual online trainings required by
Target for all team members.
Andie's own confidence has grown as she becomes skilled at her job. Andie confided that
she was unsure of her ability to read well enough to do the merchandizing for
the "bull's eye" area of the store. Patti Jo worked with her on it and now it
is a regular part of her job. Andie beams as she describes what that
accomplishment means to her.
"I never thought I'd read well enough to do it," she said. "It makes me so happy
and proud that I can do it. And it makes everyone around me happy too."
Like many people, Andie was nervous about leaving a sheltered workshop for community
employment. She was anxious about failure, or her ability to do the work. Now
she said she loves having a job in the community and she also volunteers in the
community, and takes classes with the Parks and Recreation department. Her
advice to others?
"Don't be scared – it will be okay," she said, smiling shyly. "Just focus on things in
the community that you like. You get to meet a lot of new people."
Andie's employment team includes: Cortney Gibson, Vocational Rehabilitation counselor;
Patti Jo Colburn, job developer and job coach with Opportunity Foundation; and
Jaime Kuhry, service coordinator with Deschutes County.
a slideshow of Andie at work.