State of Oregon: Benefits and Work Incentives

Oregon Work Incentives Network Best Practices Guide

This guide is a living document that will be revised as needed to include ongoing guidance and technical assistance from WIN Central and any changes in Oregon benefits and work incentives counseling services. The links provided in this document are current and will be updated as needed.

Appendix A Contractor Training and certification

Appendix B Queue letter

Appendix C Referral acknowledge email

Appendix D Centers for Independent Living Map

WIN Best Practices Guide with Appendices

WIN Benefits Counseling Fidelity Review

WIN Central conducts annual reviews of Contractor's benefits counseling programs utilizing this document to gage the quality of benefits counseling services being provided. The fidelity scale model acts as a measurement, but also is a guide to best practices benefits counseling services.

Benefits Counseling Fidelity Review Scale