Oregon Work Incentives Network Best Practices Guide
This guide is a living document that will be revised as needed to include ongoing guidance and technical assistance from WIN Central and any changes in Oregon benefits and work incentives counseling services. The links provided in this document are current and will be updated as needed.
Appendix A Contractor Training and certification
Appendix B Queue letter
Appendix C Referral acknowledge email
Appendix D cil-map
WIN Best Practices Guide with Appendices
WIN Benefits Counseling Fidelity Review
WIN Central conducts annual reviews of Contractor's benefits counseling programs utilizing this document to gage the quality of benefits counseling services being provided. The fidelity scale model acts as a measurement, but also is a guide to best practices benefits counseling services.
WIN Monthly Fidelity Data Tracker
Data gathered using this tracker will be used for statistical purposes.
WIN Central Technical Assistance