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TANF Replacement Benefits

We may be able to replace your TANF or Refugee Cash benefits if your benefits were stolen from your EBT card (electronic theft).

How to protect your card information

If your TANF benefits were stolen

1. Cancel your card immediately.

  • During business hours: Call the toll-free replacement card line at 855-328-6715 to order a new card. The replacement line is open Monday through Friday from 8:30 a.m. to 4:30 p.m. You will get a replacement card by mail, usually within five business days.
  • Outside of business hours: Call the 24-hour toll-free customer service line at 888-997-4447 to cancel your card and protect your benefits. Then call the replacement card line at 855-328-6715 during business hours to get a new card and PIN.

2. Contact us to replace your benefits within 30 days.

ODHS can replace TANF and Refugee Cash benefits when:

  • Benefits are stolen electronically
  • An EBT card is issued to a person not on your case

What you need to do

You need to request replacement benefits within 30 DAYS of the date you found out your benefits were stolen. There are two steps you must complete:

  • Report in person or by phone call - Contact your family coach directly or find an office near you
  • Send in a signed statement - Send a signed letter to your family coach that tells us how your benefits were stolen. You have 10 days to send the letter to your family coach after reporting the theft. 

ODHS can only replace the amount of TANF and Refugee Cash benefit that was stolen. Stolen benefits can only be replaced one time each month. 

Protect your EBT card information

Here are some tips to help prevent electronic theft (skimming and phishing). 

  • The ebtEDGE website and mobile app are the only safe places to manage your benefits.
    Bookmark the ebtEDGE login page in your browser for quick access. Download the app on the Apple App Store or get it on Google Play. Avoid using any other website or app to check benefits.
  • Beware of social media scams.
    Only trust social media posts and messages from ODHS official accounts. We will never ask for your benefits card information on social media.
  • Freeze your card right after each use and unfreeze it before you make purchases.
    Visit or use the ebtEDGE mobile app. Look for "Freeze Card" under "Account Services."
  • Block purchases made outside of Oregon and online purchases.
    Visit or use the ebtEDGE mobile app. Look for “Protect My Account" under “Account Services." You can remove the blocks later if needed.
  • Keep your PIN secret.
    Don't share your PIN with anyone outside your household. Cover the keypad when you enter your PIN on a machine.
  • Check the activity on your EBT account regularly.
    If you see any purchases you didn't make, cancel your card immediately.
  • Check card reading machines.
    Look for anything suspicious on top of or attached to the card reader or keypad. They can be hard to spot, but are often bigger than the original machine and may hide parts of the machine. Learn more about skimming.
  • Don't give your EBT card number or PIN by phone or text.
    Scammers use text messages to get EBT card numbers and PINs. These are called phishing scams. ODHS will never send a text message to ask for your EBT card number or PIN.