TANF Replacement Benefits

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We may be able to replace your TANF or Refugee Cash benefits if your benefits were stolen from your EBT card (electronic theft).

If your TANF benefits were stolen

Cancel your card immediately to protect your benefits.

During business hours - Call the toll-free replacement card line at 855-328-6715 to order a new card. The replacement line is open Monday through Friday from 8:30 a.m. to 4:30 p.m. You will get a replacement card by mail, usually within five business days.
Outside of business hours - Call the 24-hour toll-free customer service line at 888-997-4447 to cancel your card and protect your benefits. Then call the replacement card line at 855-328-6715 during business hours to get a new card and PIN.

ODHS can replace TANF and Refugee Cash benefits in the following situations:

Benefits are stolen electronically
An EBT card is issued to a person not on your case

What you need to do

You need to request replacement benefits within 30 DAYS of the date you found out your benefits were stolen. There are two steps you must complete:

Report in person or by phone call - Contact your family coach directly or find an office near you
Send in a signed statement - Send a signed letter to your family coach that tells us how your benefits were stolen. You have 10 days to send the letter to your family coach after reporting the theft.

ODHS can only replace the amount of TANF and Refugee Cash benefit that was stolen. Stolen benefits can only be replaced one time each month.

Tips to prevent electronic theft (phishing and skimming)

Freeze your card immediately after each use and unfreeze it before you make purchases.

To do this: Log in to ebtEDGE or go to the ebtEDGE mobile app. Look for "Freeze Card" under "Account Services."

Block purchases made outside of Oregon and online purchases. You can remove the blocks later if needed.

To do this: Log in to ebtEDGE or go to the ebtEDGE mobile app. Look for “Protect My Account" under “Account Services."

Keep your PIN secret. Don't share your PIN with anyone outside your household. Cover the keypad when you enter your PIN on a machine.
Check your EBT account regularly for unauthorized charges. If you notice any, cancel your card immediately.
Check card reading machines to make sure there's nothing suspicious overlaid or attached to the card swiper or keypad. The overlays can be hard to spot, but they are often bigger than the original machine and may hide parts of the machine.
Do not provide your EBT card number or PIN by phone or text. Sometimes scammers use text messages to get EBT card numbers and PINs to steal SNAP benefits. These are called phishing scams and are a type of fraud. ODHS will never send a text message to ask for your EBT card number or PIN.