To set up a new ONE Online account:
Watch the video or follow the step-by-step instructions below. Use a browser like Mozilla Firefox, Google Chrome or Safari and plan to set up your account in one session.
If you need help, call 833-978-1073 (Monday to Friday, 7 a.m. to 6 p.m. Pacific Time). We accept all relay calls.
Video: How to create an account
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Go to the
ONE Online website and click “Create account."
- Fill out the required fields and click "Submit."
- If you are a parent applying for your child, create the account in your name.
- If you are applying for someone not in your immediate family (like a parent, adult sibling or friend), create the account in your name and click the box for "authorized representative."
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Check for an email confirmation.
- You'll get an email to confirm your account is set up. If you don't see it, check your junk folder.
- If you don't get a confirmation email, call 833-978-1073.
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Click the link in the email to verify your account (or copy and paste the link into your browser).
- Log back into your account and fill out the User Verification page.
- Adding your Social Security number is not required, but it helps us verify your application. If you don't want to list it, we'll still process your application.
- Check the box in the CAPTCHA and click "Next."
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Answer the verification questions. These are specific to you.
- If you select the correct answers, you'll see a success screen.
- If you select the wrong answers or there's not enough information to create these questions, you'll see a message about an additional identity check. If this happens, call 833-978-1073.
- For either screen, follow the directions and click the Next button.
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Next steps;
- If this is your first time applying for benefits, you'll need to continue filling out the application and submit it.
- If you've had benefits before and you end up at your dashboard, you've created an account and you don't need to do anything else.
- If you've had benefits before but you see the application screen, call 833-978-1073 and ask that your case be linked to your account.
- Once approved, you can manage your benefits online or through the Oregon ONE Mobile app.