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Community Partner Resources

DMV Community Partner Resources 

Oregon DMV is working with non-profit and social agency community partners to improve the experience of customers at the DMV. We want people to come to DMV offices with the information and documents they need to get their transactions done. 

On this page community partners can find details about upcoming learning and listening events, information on common roadblocks our customers face, helpful videos geared toward community partner staff, and links to other related resources. 

Upcoming Events

Each month, Oregon DMV holds a listening and learning event for community partners to learn more about DMV processes and how to help the people you assist with doing business at DMV. This presentation is open to all agency/nonprofit staff, and we hope that staff from multiple positions and teams attend.

Meetings are on the 2nd Tuesday of each month from 10:30 – 12:30. The schedule for 2023 is: 
  • February 14, 2023
  • March 14, 2023
  • April 11, 2023
  • May 9, 2023
  • June 13, 2023
  • July 11, 2023
  • August 8, 2023
  • September 12, 2023
  • October 10, 2023
  • November 14, 2023
  • December 12, 2023
Please contact the DMV Customer Connect team for meeting login information at Customerconnect@odot.oregon.gov 

Video Library 

DMV is developing videos that help explain common questions we get from community partners. Please check back as we build our content library based on topics discussed in our monthly meetings. 

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Resource List



To request a Determination of Homelessness form please email Customerconnect@odot.oregon.gov.  

The DMV Customer Assistance is available Monday through Friday 8:00 a.m. to 5:00 p.m. to answer questions and help with things like making an appointment at a field office for those who do not have access to the web. 
  • ​Bend:  541-388-6322
  • Medford:  541-776-6025
  • Portland Metro:  503-299-9999
  • Roseburg:  541-440-3395
  • Salem Metro Area:  503-945-5000
  • Statewide Relay (TTY):  7-1-1
Helpful Links:

211info empowers Oregon and Southwest Washington communities by helping people identify, navigate, and connect with the local resources they need. 211info is a private, community-based nonprofit organization funded by state and municipal contracts, foundations, donations, and community partners in Oregon and Southwest Washington. 211info serves Clark, Cowlitz, Skamania, and Wahkiakum counties in Washington and the entire of State of Oregon. Many different kinds of organizations operate the 211 service, including United Way, Goodwill, Community Action Partnerships, and local crisis centers.

Get in touch with resources by dialing 211 on your phone, or visiting their website at https://www.211info.org/​.