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How to file a complaint

The Board investigates complaints alleging noncompliance with the Oregon Veterinary Practice Act.  You may review the Veterinary Practice Act at https://www.oregon.gov/OVMEB/Pages/practice_act.aspx

 
The Veterinary Practice Act establishes minimum standards.  Only conduct that falls below a minimum standard is likely to result in disciplinary action.  However, even if discipline is not proposed, the licensee may be asked by the Board to undergo additional training and education or meet other conditions.  Unless the Board issues a proposed notice of discipline, details of how the complaint is resolved are not available to the public.  When the investigation is complete, you will be notified of the Board's decision.

 
Investigations are conducted and decisions reached with guidance from an Oregon Assistant Attorney General.  Please note that Board decisions are final.

 
The Board does not have authority to investigate fee issues, business practices and policies, or certain communication (‘bedside manner’).

 
If you believe that a veterinary facility, veterinarian or Certified Veterinary Technician is noncompliant with any rule or statute of the Veterinary Practice Act, and you would like Board review of the matter, here’s what to do:

 
Download and complete the complaint form and return it to:

 
Veterinary Board Investigator
800 NE Oregon St., Ste. 407
Portland, OR 97232

 
Fax:  971-673-0226

 
Please type or print your complaint legibly. If the complaint is not within the Board's jurisdiction, the investigator will contact you. If the complaint is within the Board's jurisdiction, you will receive an acknowledgement and may assume that an investigation will proceed. ORS 676.176 prohibits disclosure of details of complaints and investigations.  This means that once you have filed your complaint, unless further information from you is required, we cannot further discuss its merits or progress until the Board has reached a decision.

 
The Board investigator may be reached or a voice message left at 971-673-0222.

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