Under the auspices of the EGS Customer Utility Board (CUB), DAS Procurement Services (DAS PS) and a group of customer agency representatives recently completed the development of the new Procurement Services Service Level Agreement (SLA). The final SLA document was voted and approved unanimously by the member of the Board during the March 2014 CUB meeting.
The objective of this SLA is to ensure both DAS PS staff and customers understand and agree how the services will be performed and the responsibilities and expectations of each party. The SLA describes DAS PS's services, identifies service level performance targets and responsibilities, and documents service management processes agreed upon by DAS and representative from all four Customer Utility Boards. The SLA is a working document meant to reflect the continuous changes in services and operating processes delivered by DAS, and the change in service level expectations agreed upon between DAS PS and customers.
If you have any questions or concerns, please contact Procurement Services at 503-378-4642 or Debbie Dennis at 503-378-2631.