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9-1-1 Program Overview

The 9-1-1 Program was established by the 1981 Oregon Legislature (ORS 403.100 – 403.380), its primary mission is to ensure the seamless operation of the statewide Enhanced 9-1-1 system. The program is responsible for the continual coordination and management of the network necessary to deliver 9-1-1 calls, the customer premise equipment (CPE) used by the Public Safety Answering Points (PSAP) to process those calls, as well as consulting and assisting local governments with the challenges faced in the delivery of and participation in the statewide enhanced 9-1-1 emergency reporting system. 

The Program is funded through the Emergency Communications Tax. This tax imposes $0.75 on any circuit or device capable of accessing the 9-1-1 network and is collected by communications providers offering such services. Communications providers submit the tax to the Department of Revenue on a quarterly basis, and in turn the D.O.R. forwards those revenues to the 9-1-1 Program for disbursement. $0.50 is distributed to the cities and counties on a per-capita basis to fund operations, as approved under OAR 104-080, at the PSAP. The balance is administered by the 9-1-1 Program and is expended on payments to vendors for the operation and maintenance of the Enhanced 9-1-1 network, equipment upgrades at the PSAP, and the databases used to provide Automatic Location Information (ALI).

In 1999 the State of Oregon deployed border to border Enhanced 9-1-1 services. This project was initiated by the 1991 Legislature and managed by the 9-1-1 Program in cooperation with the PSAPs and Local Exchange Carriers of Oregon. The enhanced 9-1-1 system was completed prior to the January 1, 2000 deadline.

There are currently 45 PSAPs on this enhanced 9-1-1 network, which serves all of the residents and pass-thru tourists in Oregon, at the time the system went live in 1999 there were 56 PSAPs. During this project each PSAP’s equipment was replaced with technology that would support the goals of the enhanced 9-1-1 initiative. These computer/telephony integrated (CTI) systems are capable of faster and more efficient processing of the 9-1-1 call as well as retrieval of Automatic Location Identification (ALI) data.

Each PSAP (PSAP List) is connected to a statewide frame-relay network, which delivers ALI data at faster speeds than conventional modem-based methods. This frame-relay network also has the ability to deliver Law Enforcement Data Systems (LEDS) and National Criminal Information Center (NCIC) information over the same circuit resulting in significant cost savings to the PSAP. The 9-1-1 Program office is currently in the process of planning for the evolution of this frame-relay network to a network capable of delivering IP-based data elements, and ultimately digital voice communications as well as the data necessary to properly locate callers. This process is positioning Oregon for a seamless integration into the Next Generation of 9-1-1 and Emergency Communications.

In addition to the Next Generation 9-1-1 project, the State 9-1-1 Program has several ongoing projects related to 9-1-1 and emergency communications. These projects include the FCC mandated deployment of Wireless Phase II location technology, development and deployment of statewide mapping services and the associated data standards, the continual evolution of the state’s Inter-Tandem transfer network, as well as the planning and provisioning of ALI database services.

As of December 31, 2005, each PSAP was capable of receiving Wireless Phase II location information, and OEM continues to partner with Wireless Service Providers to provide the infrastructure and network necessary to deliver that Phase II data. A major obstacle the State 9-1-1 Program helped overcome was the development of a standardized ALI stream that can accommodate Phase II data elements. Using the work of the NENA Technical Committee and the NENA 02-010 Standard, the State 9-1-1 Program partnered with representatives from PSAPs, Wireless Service Providers and Oregon’s Local Exchange Carriers to create the Oregon ALI Format​.

Each calendar quarter, the 9-1-1 Program Staff coordinate meetings to address the issues facing public safety communications professionals in Oregon. These meetings are held in cooperation with the Oregon Chapter of both the Association of Public-Safety Communications Officials (APCO) and the National Emergency Number Association (NENA).