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Oregon Enhanced 911 Statewide
On January 1, 2000,Oregon became one of the first states to have border to border Enhanced 9-1-1 coverage for Wireline communications. Enhanced 9-1-1 (E9-1-1) is defined by NENA as: “An emergency telephone system which includes network switching, data base and Customer Premise Equipment (CPE) elements capable of providing Selective Routing, Selective Transfer, Fixed Transfer, caller routing and location information and Automatic Location Identification (ALI).” While Basic 9-1-1 service is defined by NENA as: “An emergency telephone system which automatically connects 9-1-1 callers to a designated answering point. Call routing is determined by the originating phone company’s central office only. Basic 9-1-1 may or may not support Automatic Number Identification (ANI) and/or ALI.”
The leap to a statewide E9-1-1 system means that the residents and visitors to Oregon receive the fastest and most efficient handling of their 9-1-1 calls. Additionally, the State 9-1-1 Program continues to evolve the 9-1-1 network to accommodate advances in communications technologies. As of 2006, Oregon stands ready to meet the challenges facing the industry with VoIP-based communications, as well as the myriad of upcoming non-traditional communications technologies.
In order to seamlessly deliver calls for service, regardless of the type of device used to contact 9-1-1, the State 9-1-1 Program has developed an aggressive upgrade schedule for all 50 PSAPs. In some cases this means all existing equipment within a PSAP will be replaced, in most cases, however, prudent purchases in the past allow for simple upgrades and expansion modules to be added to existing equipment in order to accommodate these new and emerging technologies.
Prior to this planning for the ‘Next Generation’ of 9-1-1 technologies, the State 9-1-1 Program Staff successfully managed the statewide deployment of those technologies necessary to allow for the FCC mandated Wireless Phase II process. This process allows PSAPs to receive location information for those callers dialing 9-1-1 from cellular phones as well as other wireless technologies.
In 2006 Oregon had 10 major wireless service providers supplying services to more than 50% of the population. While not all wireless service providers provide service to every single one of the 36 Oregon counties, most provide coverage to large regions within the state. As of January 2006, each carrier was providing a minimum of Phase I service (Phase I service provides location information about the cell tower used to the PSAP.) to every county they provided service to. In the larger metropolitan areas, most carriers were fully Phase II compliant, and continue to refine and expand the areas capable of supporting Phase II service throughout the state.