Information regarding visitation may be obtained by contacting a patient's social worker. The Oregon State Hospital Communication Center (503-945-2800 or 800-544-7078) can assist with general information and in contacting the patient's social worker. A visitor's application must be submitted and approved before a visit can be arranged.
 
The Communication Center can also provide information about security procedures and rules about bringing items for patients. In Portland, call 503-731-8620 for general information.

Volunteers are used in many areas of the hospital. A volunteer application is required, and a criminal history check must be completed. For details, contact Jeff Jessel, Volunteer Services, at 503-945-2892 (Salem) or 503-731-8678 (Portland). Volunteer Services also accepts donations to the hospital.

Treatment is provided by psychiatrists, psychologists, social workers, nurses, vocational services workers, pastoral services staff, rehabilitation therapists (occupational therapists, therapeutic recreation specialists, music therapists, art therapists, and physical therapists),dentists, mental health therapists, and mental health specialists. The hospital provides practicum opportunities, internships, and residencies for professionals from those disciplines. Individual disciplines may be contacted at the phone numbers found below.

Weekly church services are provided by Protestant and Catholic chaplains in chapels located on both campuses.

The Vocational Services Department coordinates prevocational groups, bench assembly, wood products fabrication, and a patient pay program. Services are individualized to meet the needs of each referred patient. Patients are able to gain work skills, and prepare for employment in the community.

Job announcements and application forms are available in the Human Resources Department at the hospital. The Human Resources Department is located on the second floor of the Kirkbride Building at 2600 Center St. NE. For more information call the Human Resources Department at 503-945-2815. Information about employment is also available on the State of Oregon Jobs Page.

Interpreters are available to all patients who need language or hearing impairment assistance. Written materials are provided in languages other than English, and other alternate forms of communication are available.

For security reasons, the amount of money that patients are allowed to carry is limited. Patients can deposit money in hospital trust accounts, and make withdrawals as needed.

Inquiries about former patients can be directed to the Medical Records Department, at 503-945-2976. Due to confidentiality requirements, information about former patients can only be released to appropriate parties, and in most cases a release of information form is required.

In general, concerns or complaints should be directed to the Associate Director for Consumer and Family Services, Deborah Howard, at 503-945-7132. Another option is to contact the Long Term Care Ombudsman Office at 800-522-2602.