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Visiting information

patient visiting with friendMaintaining connections with family and friends can be an important part of a patient's recovery. One way that friends and family can show their support is through visitation. We want your visitation experience to be a positive one. To help with this, please review the information on this page. You can find additional information in our Friends and Family Guidebook. Please call OSH Family Services if you have any questions or concerns about the visitation process. 

Due to Covid-19, all visitation in Salem and Junction City has been suspended until further notice. Please check this website or contact OSH Family Services for updates. Approved visitors can contact their family member's unit to arrange a SKYPE video visit. 

Visitor application links

For a copy of a visitor application in Russian, Simplified Chinese,Somali or Vietnamese, please call OSH Reception at 503-945-2800, OSH Family Services at 503-947-8109 or email your request to OSH.FamilyServices@dhsoha.state.or.us.


Apply to visit

Except for legal guardians, friends and family members wanting to visit a patient must first fill out and submit a visitor application*. This includes completing a criminal background check for adults. An application is required for each person wanting to visit. There is a separate application for minors younger than 18 years of age.   

There are four steps in the application process:  

Step 1: The OSH Security Department runs the criminal background check. Security will notify the treatment team of any security concerns. 

Step 2: The patient's treatment team reviews the application and any security concerns. 

Step 3: If approved by the treatment team, the patient will make the final decision to approve or deny the application. 

Step 4: You will be notified by letter, email or phone of the hospital's final decision about your application. If approved, you will receive information about visitation hours and the location of your loved one's unit. 

Please allow five business days from the date your application is received to complete the approval process. Notification may take longer if you request communication through mail. If you have questions about the status of your application, please contact OSH Family Services

*Rivers Run
Visitors to residents of Rivers Run on the Junction City Campus are not required to complete a visitor application or background check.


Preparing for your visit

Contraband and prohibited items

In order to provide a safe environment for patients, staff and visitors, certain items are not allowed in the hospital. These items are called either "prohibited" or "contraband." 

“Contraband" means any item not permitted on OSH grounds, such as:

  • Weapons, controlled substances, marijuana and products containing marijuana, things used to take drugs, illegal substances, lighters or things used to start fires, and explosives;
  • Anything that could harm patients or others;
  • Anything that violates the hospital's infection control requirements, such as pets and non-commercially packaged foods and beverages; or
  • Anything that's illegal
“Prohibited item" means an item that could possibly be used to hurt someone. Prohibited items vary by program and could include things like:

  • Aerosol spray cans
  • Glass
  • Hairdryers
  • Safety pins
  • Electrical cords, including chargers of any kind
If a patient moves to a different part of the hospital, what they can have may change. If you have questions about contraband and prohibited items, please contact the patient's unit or OSH Family Services for more information.

 

Visitation schedule 

Visit this page for visitation schedules by unit.

 

Child visits

Child visits are scheduled for specific times and locations (see Visitation schedule). Children younger than 18 are allowed to visit when:

  • The child's legal parent or guardian has completed a minor visitor application, which OSH has approved
  • The child is accompanied at all times by an approved adult visitor
 

Call ahead/special arrangements

To ensure staffing and other availability, please call your loved one's unit or Family Services to arrange the following:

  • Gift giving
  • Pictures
  • Family dining
  • Visitor use of Cottage
  • Visits to Harbors units
  • Offsite visits

 

Health and wellness

To help support the health of all OSH patients, staff and visitors, we ask that you refrain from visiting if you are feeling unwell. We encourage all visitors to get an annual flu shot and to use OSH hand hygiene stations in the lobbies before and after visitation. Covering coughs and sneezes is encouraged, as well. During flu season, if OSH requires visitors to wear a face mask, the hospital will provide them. 

OSH may occasionally close a unit when there is a high level of any contagious illness. When this happens, the hospital will post information on this website and at the OSH Reception desk.

Due to Covid-19, all visitation in Salem and Junction City has been suspended until further notice. Please check this website or contact OSH Family Services for updates. Approved visitors can contact their family member's unit to arrange a SKYPE video visit. 

 

Food during visits

Visitors may bring food to enjoy during their visit. If bringing food, please note the following requirements:

  • Food and non-alcoholic beverages must be in their original, factory-sealed packaging. Food cannot be homemade or from a restaurant.
  • Containers cannot be glass, metal or aluminum.
  • Plastic grocery bags are not permitted.
  • Microwaves may be available, depending on the location of your visit.
 

Visitor attire

Please know that some patients may react to revealing clothing or images that promote the use of violence, drugs or alcohol. For their well-being and safety — as well as for the security of staff and other visitors — we ask that you dress for the hospital environment. Clothing should include a dress or a shirt with either a skirt, pants or shorts. Visitors should also wear shoes or sandals.

 

The day of your visit

Please plan to arrive 10-15 minutes before you would like to start your visit. This will allow for time to check in and go through the security-screening process. 

Upon your arrival:

  1. Check in with Reception at the main entrance.
  2. Give any packages and gifts to Reception for screening and inventory.
  3. Security staff will ask you to store all personal property — including cell phones, purses and bags — in provided lockers. You may keep cash or a debit card for purchases in the café and market.
  4. Security will screen any food items you bring in for visitation. For more information, please watch the video below.
    food-security.jpg 

  5. In Salem, before entering the visitation area, Security staff will wave a metal detector around your body. Junction City visitors will pass through a metal detector. If the metal detector is activated, staff may ask you to remove other items of clothing (such as a belt) or to empty your pockets.
  6. Staff will walk you to the visitation area.
  7. Brief greetings, farewell embraces and kisses are permitted. Please refrain from other types of physical contact.
Salem Campus Visitation Video

Holiday visits

Oregon State Hospital observes several holidays throughout the year and follows holiday visitation hours (see Visitation schedule)  on those days. When a holiday falls on a Saturday, OSH will observe holiday hours on the Friday before the holiday. When a holiday falls on a Sunday, OSH will follow holiday visitation hours on the Monday after the holiday. Below is a list of the holidays that OSH currently observes.

  • New Year's Day
  • Martin Luther King Day
  • President's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Veteran's Day
  • Thanksgiving Day
  • The day after Thanksgiving
  • Christmas Day

 

Call ahead/special arrangements

If you would like to make special arrangements during a visit, we ask that you do so in advance. OSH staff will make every effort to accommodate your request. See below for information about commonly requested accommodations.

 

Gifts and other items

You may bring items to give to your loved one during a visit. Upon check in, tell Reception staff that you have items for the patient you are visiting and follow their instructions. Security will screen and deliver these items to the patient on their unit. 

With prior arrangement, you may give gifts to your loved one during your visit. Because this requires additional screening and staffing, please contact your loved one's unit to make this arrangement. Please confirm with the unit that the items you want to give are allowed on the unit. You can also contact OSH Family Services.

  • Gifts cannot be wrapped, but can be put into gift bags.
  • Security will screen gifts before they escort you to the visitation area.
  • After you give gifts to your loved one, Security will take the items to deliver them to the unit.
           

Pictures

You can arrange to have photos taken with your loved one during a visit. Due to privacy and confidentiality concerns, this does require approval prior to your visit. Please contact the nurse manager on the unit or OSH Family Services to make this arrangement.

 

Family dining

The family dining rooms in Salem and Junction City provide the perfect setting to celebrate a birthday, anniversary, holiday or other memorable occasion. Visit our Family Dining Page for more information.

Due to Covid-19, all visitation in Salem and Junction City has been suspended until further notice. Please check this website or contact OSH Family Services for updates. Approved visitors can contact their family member's unit to arrange a SKYPE video visit. 

 

Visitor Cottage

OSH Salem has a communal Visitor Cottage for family and friends travelling long distances. Visit the Visitor Cottage page for more information.

Due to Covid-19, use of the Visitor Cottage has been suspended until further notice. Please check this website or contact OSH Family Services for more information. 

 

Visits to Harbors units

We ask that visitors to Harbors units (Anchors 1, 2 and 3; Lighthouse 1, 2 and 3) call the unit at least 24 hours in advance to schedule a visit. The first visit may be a “non-contact" visit. This means the visitor and patient will talk by phone while viewing each other through a visitation window. Children are not permitted during non-contact visits.

 

Off-site visits

In some situations, a patient may be approved to visit with their friends and family off hospital grounds. Some patients may be approved for overnight visits that are supervised by an approved friend or family member. Please contact your loved one's unit or Family Services for information. Please contact your loved one's unit or OSH Family Services for information. 

Due to Covid-19, all off site visits have been suspended until further notice. Please check this website or contact OSH Family Services for updates. Approved visitors can contact their family member's unit to arrange a SKYPE video visit. 


 

After a visit outside the secure perimeter:

  • Security staff will screen patients and their belongings when they return to the secure perimeter from an outing to keep the hospital safe for patients, staff and visitors.
  • Non-staff members who take patients off grounds – also known as “authorized others" – will witness this process. Security staff will move a metal detector around the patient to help prevent contraband and prohibited items from entering the secure perimeter. Staff will also screen all property and belongings coming in with a patient after an outing.
  • Please see the Friends and Family flyer for more information.









Quick Links

Visitation schedule

Child visits

The day of your visit

Contraband/prohibited items

Call ahead/special arrangements 

 

Visitation Videos

Visiting OSH - Salem Campus



 

 Visiting OSH - Junction City Campus


 

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