is designed to help patients navigate through their experience at Oregon State Hospital. Community providers also use many of these terms.
Complaint process FAQ sheet
Complaint process form (fillable PDF)
Complaint process form (printable Word document)
FAQs about Admissions Units and Quarantine Units
Friends and Family FAQ: Admissions Units
Friends and Family FAQ: Quarantine Units
Upon admission to OSH, patients will receive a copy of a program guide and a handbook, based on their admission type. Along with general information about the hospital, a plain-language version of the hospital's patient rights policy is included.
Copies of these books can be found here
OSH Ombuds and Family Services
This team works closely with patients and their families to answer questions about the hospital, provide education and support, and give assistance with problems and concerns. Contact them at:
Junction City: 541-465-2785
Patients, or their authorized representatives, may request copies of medical records for themselves or to have the records sent to others – such as a current care provider or an insurance company. For more information visit
Patients at OSH are placed into the hospital program that will best meet their needs. For information about these programs, visit
Legal Affairs works closely with the Oregon Department of Justice, district attorneys, defense attorneys, Disability Rights Oregon, victim advocates and law enforcement agencies to address any legal matters involving Oregon State Hospital, its patients and its staff.https://www.oregon.gov/oha/OSH/LEGAL/Pages/index.aspx
If you have questions about the guardianship process in Oregon, please review the following documents. Call OSH Family Services if you have additional questions.
Resources outside of the hospital
Alzheimer's Network of Oregon
“Provides compassionate support to individuals, their families and caregivers impacted by Alzheimer's disease and other dementias. We provide services and education programs that families need through a local community presence."
Brain Injury Alliance of Oregon
“Dedicated to creating a better future through brain-injury prevention, resource facilitation, education, advocacy, peer mentoring and support groups."
Disability Rights Oregon (DRO)
“To promote and defend the rights of individuals with disabilities."
Call: 503-243-2081 or 800-452-1694
Health Care Regulation and Quality Improvement (HCRQI)
The HCRQI program regulates health care facilities, providers and suppliers in acute care and community-based programs. The HCRQI program is part of the Center for Health Protection in the Public Health Division of the Oregon Health Authority. Complaints concerning patient rights related to 42 CFR 482.13 may be filed by contacting:
Mail: Health Care Regulation and Quality Improvement
800 NW Oregon St., Suite 305
Portland, OR 97232
Visit: HCRQI Website
The Joint Commission
The Joint Commission makes sure the hospital meets national standards on health care. Contact The Joint Commission at:
Mental Health and Addiction Alliance of Oregon (MHAAO)
“An inclusive peer-run organization dedicated to self-direction honoring the voice of lived experience."
National Alliance on Mental Illness (NAMI) Oregon
“Dedicated to improving the quality of life for individuals living with mental illness, as well as their families and loved ones."
Call: 503-230-8009 or 800-343-6264
Office of Training, Investigations and Safety (OTIS)
OTIS investigates all reports of alleged patient abuse at OSH. Contact OTIS at:
Oregon Psychiatric Security Review Board (PSRB)
“To protect the public by working with partnering agencies to ensure persons under its jurisdiction receive the necessary services and support to reduce the risk of future dangerous behavior using recognized principles of risk assessment, victim's interest and person-centered care."